I've led product, engineering, and business systems delivery for Canter Power Systems and RSVP Communications, building platforms that connect sales, service, marketing, finance, and customer operations. At Canter, I standardized workflows across eight acquisitions and more than 45 partner channels, while extending maintenance, monitoring, warranty, renewal, and payment capabilities that helped increase annual maintenance renewal from about 30% to about 65%.
I build from discovery through rollout, measurement, and iteration—working hands-on with APIs, SQL, ETL, integrations, and technical design while aligning stakeholders around customer journeys and measurable outcomes. At RSVP, I helped scale a configurable CRM from one to about 20 client programs, supporting roughly 50,000 leads and 140,000 customer touchpoints annually.
