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Laura Demers

@laurademers

Office administrator at Aviva Psychology Services who coordinated client intake, clinician matching, and appointment scheduling.

United States

Message

At Aviva Psychology Services, I responded to new client inquiries, guided people through intake, and conducted phone consultations to match them with clinicians based on their concerns.

At Connecticut GI, I used Epic to maintain patient records and schedule appointments. Earlier, I streamlined office operations at Still River Wellness and facilitated a Dialectical Behavior Therapy group at Griffin Hospital.

Experience

Work history, roles, and key accomplishments

Intake Coordinator

Aviva Psychology Services

Jan 2026 - Jun 2026 (5 months)

Managed client inquiries and conducted phone consultations to assess needs and match clients with appropriate clinicians. Collaborated with teams to review risk factors and ensure smooth intake processes.

Client Communication Teleconsultations Risk Assessment Collaboration Confidentiality Scheduling

Front Office Coordinator

Connecticut GI

Jun 2025 - Dec 2025 (6 months)

Greeted and checked in patients, managed high call volumes, and utilized Epic for patient records and scheduling. Coordinated patient flow and verified insurance to optimize efficiency.

Epic Patient Check In Scheduling Insurance Verification Communication Skills Collaboration

Office Manager

Still River Wellness

Feb 2023 - Aug 2024 (1 year 6 months)

Optimized patient care and ensured regulatory compliance while handling sensitive information. Streamlined office operations, delegated tasks, and managed inventory to enhance productivity.

Office Management Compliance Confidentiality Customer Service Inventory Management Delegation Workflow Optimization

Office Administrator

Still River Wellness

Aug 2019 - Feb 2023 (3 years 6 months)

Welcomed and checked in patients while adhering to HIPAA regulations. Maintained office operations, filing systems, and provided professional customer service to enhance satisfaction.

HIPAA compliance Patient Check In Scheduling Filing System Customer Service Office Operations

Mental Health Worker

Griffin Hospital

Mar 2013 - Jul 2019 (6 years 4 months)

Monitored patient vital signs and withdrawal symptoms, facilitated group therapy, and implemented a Dialectical Behavior Therapy group. Utilized de-escalation techniques and analyzed patient satisfaction surveys.

Patient Monitoring Group Therapy Dialectical Behavior Therapy (DBT)De escalation Crisis Intervention Data Analysis Communication Skills