Laura Bolter

Processed, reviewed, and submitted various loan applications, including conventional, FHA, VA, Rural Development, Construction Perm, and Bond loans, to underwriting for approval. Managed a large pipeline of files from application to closing, performing pre-underwriting duties and communicating with customers and third parties to ensure timely processing and customer satisfaction.

Conducted root cause analysis of customer complaints to identify systemic issues and reviewed policies for process improvements, presenting findings to leadership. Performed manual research for remediation efforts and maintained high peer review scores.

Processed, reviewed, and submitted conventional, FHA, and VA loan applications to underwriting, managing a large pipeline from application to closing. Communicated with customers and third parties to ensure timely processing and high customer loyalty, while also mentoring lower-level processors.

Completed all loan disclosures and re-disclosures to ensure compliance and processed, reviewed, and submitted loans to in-house underwriters and correspondent lenders. Reviewed closing documents for accuracy and handled post-closing conditions to ensure timely purchase from end investors.

Developed relationships and marketed processing services to mortgage brokers across Florida, conducting all processing functions for contracted relationships. Successfully utilized various lender sites to submit loans, gain approvals, clear conditions, and ensure loan closures.

Managed processing staff to ensure all files were processed according to policies and procedures, overseeing workflow and driving quality. Conducted training and monitored processor pipelines to ensure timely and accurate loan processing.

Studied marketing principles and practices, gaining foundational knowledge in business and consumer behavior.