Laura Boeva
@lauraboeva
I support customers and edit content in Finnish and English for international teams.
BulgariaWhat I'm looking for
I’ve supported international customers in Finnish and English through outbound calls, inbound calls, and email. At Service 800 and 60K International Contact Centre, I facilitated printer-service phone surveys across Europe, the Middle East, and Africa.
I’ve also edited travel website content for Edit-Place, managed a Finnish Google Ads account for an online auto parts store, and bring writing, translation, AI prompting, and detail-focused administrative skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Service 800, Inc.
Jan 2014 - Dec 2016 (2 years 11 months)
Provided customer support via outbound calls, facilitating phone surveys on printer services. Directly contracted to continue the 60K call centre position remotely.
Customer Support Representative
60K International Contact Centre
Jan 2012 - Dec 2014 (2 years 11 months)
Provided international customer support via outbound calls, facilitating phone surveys on printer services.
Tele Agent
Call Point New Europe
Jan 2011 - Dec 2012 (1 year 11 months)
Provided customer support via inbound calls and emails for an online European auto parts store. Managed the Finnish Google Ads account.
Laundrette Assistant
The Murrayfield Laundrette
Jan 2011 - Dec 2011 (11 months)
Performed customer service, shopkeeping, and all duties involved.
Janitress
Chris Hunter
Jan 2011 - Dec 2011 (11 months)
Maintained duties in two guest houses.
Mystery Shopper
Several online companies
Jan 2010 - Dec 2010 (11 months)
Conducted evaluations on the general performance of customer service, organization, and management of retail companies.
General Assistant
Lainglalatikko Removal Firm Ltd.
Jan 2005 - Dec 2010 (5 years 11 months)
Performed occasional customer service and janitorial duties.
Shop Assistant
Jewellery shop Hopeavintti
Jan 2009 - Dec 2009 (11 months)
Provided customer service and shopkeeping.
Au Pair
Stephenson Family
Jan 2007 - Dec 2008 (1 year 11 months)
Performed duties of governess for daughter and housekeeper for family.
Children's Summer Camp Team Leader
Oulu County Single Parents' Association
Jan 2005 - Dec 2005 (11 months)
Organized activities for and supervised children.
Short Term Contracted Worker
Hytönen's Berry Farm
Jan 2002 - Dec 2002 (11 months)
Performed farm work.
Education
Degrees, certifications, and relevant coursework
University of Oulu
Bachelor of Arts, English Philology
2006 - 2010
Bachelor of Arts in English Philology with a major in English Language and Cultural Studies, and minors in Art History and Classical Archaeology.
Pateniemi High School
Abitur, General Studies
2003 - 2006
Completed the Abitur, equivalent to A Levels, with studies in Finnish, Swedish, English, Math, and Biology.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Salary expectations
Skills
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