LaTrecia Easley

I’m a solution-focused Financial Services Professional with extensive experience in Customer Relations, Project Management, and Collections. I bring a strong working knowledge of mortgage banking industry standards, regulatory requirements, and operational best practices.

I’m highly proficient with Windows and Android platforms and a wide range of servicing and workflow tools. I’m also an experienced Facilitator and skilled Trainer, known for leading and developing groups of associates while keeping a friendly, team-oriented approach.

In my most recent role as a Customer Relations Call Center Specialist (Colonial Savings), I handle high-volume inbound calls and respond to customer requests within established service-level expectations. I complete escrow analysis, account maintenance changes, payoff requests, research accounts for resolution, and handle credit bureau disputes—while ensuring all legal, corporate, and regulatory requirements are met.

Earlier, as a Customer Relations Manager (Bank of America), I reviewed loan history and asset attributes to determine appropriate referral for foreclosure, coached team members, and analyzed delinquency and modification scenarios to recommend loan workouts. Across roles, I’ve been the go-to contact for borrowers and approved third parties, managing complex pipelines involving Bankruptcy, Foreclosure, Loss Mitigation, and HAMP status, and communicating modification decisions with clarity and care.