LaTosha Hodges

I am a customer-focused professional with 5+ years of experience across customer service, account management, sales, and client relations. I excel at building strong relationships, resolving customer concerns, and delivering proactive solutions that drive satisfaction and retention.

In my current role as a Benefit Advisor, I deliver consultative sales support, guide clients through complex options, and consistently exceed monthly sales and satisfaction KPIs while using CRM and cloud-based tools. Previously, I founded and operated a remote recruitment agency where I managed end-to-end recruiting across healthcare, IT, finance, and transportation, leveraging platforms such as Salesforce and HubSpot.

I bring hands-on experience with high-volume hiring, technical support, and customer-facing troubleshooting, and I have a track record of improving operational efficiency and employer brand awareness through strategic sourcing and process improvements.

I hold an MBA and a BA in Broadcast Journalism, maintain an active Alabama Health Insurance License, and am tech-savvy, coachable, and committed to integrity and collaborative success. I am seeking to leverage my background to drive long-term client success as a Customer Success Manager.