Melissa StaileyMS
Open to opportunities

Melissa Stailey

@melissastailey

Experienced freelance writer and owner of Copywriting Mix

United States

What I'm looking for

Seeking a challenging role that leverages my writing and digital marketing skills to drive customer engagement and satisfaction, with opportunities for growth and professional development.

As a seasoned freelance writer and owner of Copywriting Mix, I have honed my skills in crafting engaging, SEO-optimized content for various clients. With a strong background in customer experience enhancement, client collaboration, and e-commerce support, I excel in developing content that drives online sales and customer satisfaction. My digital marketing and SEO expertise has enabled me to execute successful campaigns, enhancing visibility and reach for my clients.

Throughout my career, I have worked closely with clients to understand their goals and provide strategic content advice, ensuring their online presence and customer service approaches are aligned with their objectives. My attention to detail and commitment to quality have earned me a reputation for delivering high-quality, engaging content that meets customer needs.

In addition to my freelance work, I have gained valuable administrative experience, including customer care, upselling, and relationship building. My proficiency in digital tools, including CRM systems, Microsoft Office Suite, and Google Workspace, can help streamline workflows and improve customer service.

Experience

Work history, roles, and key accomplishments

SC

Part-Time Fundraising Associate

Shakespeare Theatre Company

Aug 2008 - Jan 2010 (1 year 5 months)

Handled large volumes of outbound calls to donors and ticket holders, assisted with fundraising efforts, and provided customer care.

KS

Part-Time Temporary Worker

Kelly Services

Aug 2005 - Dec 2008 (3 years 4 months)

Performed administrative work, receptionist duties, and customer care, while assisting with an IRS audit and medical marketing.

UI

Teleservices Representative

Unitel, Inc.

Sep 2004 - Jan 2007 (2 years 4 months)

Handled inbound phone calls, created goodwill, solved problems, and input data entry into databases for record keeping and list building.

Education

Degrees, certifications, and relevant coursework

Melissa hasn't added their education

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Tech stack

Software and tools used professionally

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Melissa Stailey - Owner/Freelance Writer - Copywriting Mix | Himalayas