At Preply, I supported students and tutors through live chat and email, resolving account, payment, scheduling, and platform issues. I maintained a 90%+ customer satisfaction rating and investigated and escalated technical bugs to engineering teams.
At V12 Software, I provided technical support for automotive dealership websites, diagnosing back-end database and website issues and escalating platform defects to development teams. I also managed client communication channels and supported digital operations at Personal Recruitment Outsourcing.
