I am a hands-on IT professional looking to optimize cloud-based environments, troubleshoot complex technical integrations, and provide elite technical support for a distributed team
Looking for a job
Luis Camilo
@luiscamilo
I build IT support operations, secure infrastructure, and autonomous teams across multi-site organizations.
United StatesWhat I'm looking for
At Smile Design Dentistry, I led the technical support roadmap, service delivery strategy, and infrastructure operations for 450 users and nearly 2,000 endpoints across 60 locations. I managed a $1.4M annual IT budget while building stable, customer-focused enterprise support.
I directed technical support migrations for 40 acquisitions, onboarding staff into corporate Microsoft 365 and endpoint environments. I also standardized ticket workflows and documentation, automated repetitive technical work, and developed tier-1 and tier-2 technicians to resolve complex issues independently.
Earlier, I managed help desk technicians and system administrators, delivered high-tier corporate technical support, and translated business requirements into system modifications, project plans, documentation, and training.
I'm currently combining entrepreneurial work with technical advisory, helping SMEs scale infrastructure, optimize Azure cloud environments, and strengthen security practices.
Experience
Work history, roles, and key accomplishments
SD
Senior IT Support Manager
Smile Design Dentistry
Feb 2016 - Nov 2025 (9 years 9 months)
Orchestrated technical support roadmap, service delivery strategy, and infrastructure operations for a high-growth organization, managing a $1.4M annual IT budget and a technical team supporting 450 users and nearly 2,000 endpoints across 45 locations. Built and oversaw the internal technical support framework, standardized ticket workflows, and directed end-to-end technical support migrations for
Education
Degrees, certifications, and relevant coursework
Luis hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
70k-140k USD
Social media
Job categories
Skills
Help Desk ManagementService DeliverySLAMetricsIncident EscalationITSMTicketing SystemsWorkflow AutomationGoogle WorkspaceAzureMicrosoft 365Hybrid Environment SecurityEndpoint Securityteam trainingMentorshipReportingAnalyticsProcess StandardizationVendor ManagementInfrastructure OperationsTechnical SupportCybersecurityProject ManagementDocumentation
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