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Laís Garbin PaludoLP
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Laís Garbin Paludo

@lasgarbinpaludo

CRM Analyst specializing in multichannel automation, performance and client relationship building.

Brazil
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What I'm looking for

Quero seguir crescendo em CRM com foco em performance e dados: automação multicanal, testes A/B, segmentação e análises que transformem campanhas em melhores resultados, trabalhando perto de marketing e CX para escalar com qualidade.

I’m a CRM Analyst with more than 4 years of experience in marketing automation, multichannel campaigns, and client relationship management across retail and digital entertainment. I currently work as a CRM Specialist at KTO Group, where I configure campaigns, flows, missions, and tournaments in Smartico and manage promotional operations end to end.

Before that, I supported CRM execution at Grupo Panvel and Cadastra, working with Salesforce Marketing Cloud and Oracle Responsys, plus Webpush using OneSignal. I build and optimize journeys (Journey Builder), develop email content in HTML, and use SQL for segmentation based on behavior and purchase timing, always tying activity to performance analysis.

I’m especially focused on testing and continuous improvement—running A/B tests for email and SMS, defining KPIs, and generating insights from reports. I also enjoy bridging CRM strategy with execution (briefings, copies, onboarding/training for CX teams), scaling campaigns responsibly, and resolving CRM-related CX cases.

Experience

Work history, roles, and key accomplishments

KTO Group logoKG

Junior CRM Specialist

Nov 2024 - Jul 2026 (1 year 8 months)

- Execução e configuração de testes A/B de e-mail e sms;
- Configuração de campanhas, fluxos, missões e torneios no Smartico;
- Gestão e criação de bônus em múltiplos provedores (Playtech IMS, Pragmatic Play, Evolution, UBOS);
- Criação de copies promocionais em português para as campanhas;
- Acompanhamento de operações promocionais via Jira;
- Desenvolvimento de briefings de campanhas on-site e s

Grupo Panvel logoGP

Analista de CRM Júnior

Aug 2023 - Nov 2024 (1 year 3 months)

- Planejamento e execução das comunicações do CRM (E-mail, SMS, Push e Webpush) em ações promocionais, como Black Friday, Panvel Week, Black Fraldas, alinhada junto as áreas de marketing e e-commerce;
- Gestão completa das campanhas de trade marketing na plataforma Oracle Responsys;
- Criação de e-mails em HTML;
- Segmentação de base via SQL com base em comportamento e período de compra;
- Estraté

Cadastra logoCA

CRM Analyst

Apr 2023 - Jul 2023 (3 months)

- Operação de campanhas de Email, SMS (Email Studio e Mobile Studio) e Webpush (OneSignal);
- Elaboração de Cronograma, Briefings de Email, Copywriting, etc;
- Desenho de Réguas de Relacionamento (Journey Builder);
- Análise de Dados;
- Segmentação de e-mails;
- Desenvolvimento de réguas de relacionamento (ciclo de vida);
- Desenvolvimento de análises e geração de insights;
- Análise de base e con

REGGLA logoRE

Proofreader

Oct 2019 - Nov 2020 (1 year 1 month)

- Review of content for posts, publications, the website, and the blog.

Enactus UFRGS logoEU

Project Owner

Apr 2020 - Oct 2020 (6 months)

Project Owner for the Enactus UFRGS Delta team. Collaborated on joint initiatives with Escola Porto Alegre (EPA) and KSA Rosa, raising funds for their maintenance. Also conducted benchmarking with other Enactus Brazil teams.

Griffe's World logoGW

Stock Clerk

Feb 2014 - Jul 2014 (5 months)

Recebimento, organização e distribuição de mercadoria da empresa. Além da realização de trabalho de banco.

Education

Degrees, certifications, and relevant coursework

US

UFRGS - Universidade Federal do Rio Grande do Sul

Advertising - Publicidade e Propaganda, Communications

2019 - 2025

Activities and societies: - Translation of documents and articles from English; - Strategic analysis of innovation points within articles. Research fellow with the Entrepreneurship, Innovation, and Market Research Group (GPEI) at the UFRGS School of Management.

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