Laís Garbin Paludo
@lasgarbinpaludo
CRM Analyst specializing in multichannel automation, performance and client relationship building.
What I'm looking for
I’m a CRM Analyst with more than 4 years of experience in marketing automation, multichannel campaigns, and client relationship management across retail and digital entertainment. I currently work as a CRM Specialist at KTO Group, where I configure campaigns, flows, missions, and tournaments in Smartico and manage promotional operations end to end.
Before that, I supported CRM execution at Grupo Panvel and Cadastra, working with Salesforce Marketing Cloud and Oracle Responsys, plus Webpush using OneSignal. I build and optimize journeys (Journey Builder), develop email content in HTML, and use SQL for segmentation based on behavior and purchase timing, always tying activity to performance analysis.
I’m especially focused on testing and continuous improvement—running A/B tests for email and SMS, defining KPIs, and generating insights from reports. I also enjoy bridging CRM strategy with execution (briefings, copies, onboarding/training for CX teams), scaling campaigns responsibly, and resolving CRM-related CX cases.
Experience
Work history, roles, and key accomplishments
CRM Specialist
KTO Group
Jul 2026 - Present (3 months)
Configura campanhas, fluxos, missões e torneios no Smartico e gerencia bônus em múltiplos provedores. Acompanha operações promocionais ponta a ponta, do briefing à análise de resultados.
Junior CRM Specialist
KTO Group
Nov 2024 - Jul 2026 (1 year 8 months)
- Execução e configuração de testes A/B de e-mail e sms;
- Configuração de campanhas, fluxos, missões e torneios no Smartico;
- Gestão e criação de bônus em múltiplos provedores (Playtech IMS, Pragmatic Play, Evolution, UBOS);
- Criação de copies promocionais em português para as campanhas;
- Acompanhamento de operações promocionais via Jira;
- Desenvolvimento de briefings de campanhas on-site e s
Analista de CRM Júnior
Grupo Panvel
Aug 2023 - Nov 2024 (1 year 3 months)
- Planejamento e execução das comunicações do CRM (E-mail, SMS, Push e Webpush) em ações promocionais, como Black Friday, Panvel Week, Black Fraldas, alinhada junto as áreas de marketing e e-commerce;
- Gestão completa das campanhas de trade marketing na plataforma Oracle Responsys;
- Criação de e-mails em HTML;
- Segmentação de base via SQL com base em comportamento e período de compra;
- Estraté
- Operação de campanhas de Email, SMS (Email Studio e Mobile Studio) e Webpush (OneSignal);
- Elaboração de Cronograma, Briefings de Email, Copywriting, etc;
- Desenho de Réguas de Relacionamento (Journey Builder);
- Análise de Dados;
- Segmentação de e-mails;
- Desenvolvimento de réguas de relacionamento (ciclo de vida);
- Desenvolvimento de análises e geração de insights;
- Análise de base e con
- Estratégias, gestão, programação e otimização de campanhas nos canais de E-mail Marketing (Salesforce Marketing Cloud), Push Notification, Webpush (OneSignal) e SMS (Mobile Studio);
- Redação para subtitle e preheader.
Clientes: Biossance e Samsung.
Assistente de planejamento
Fluir Comunicação Criativa
Jul 2021 - Jan 2022 (6 months)
- Realização de cronogramas;
- Planejamento de marcas e conteúdos para as redes sociais.
Bolsista
Universidade Federal do Rio Grande do Sul
Feb 2021 - Sep 2021 (7 months)
- Tradução de documentos e artigos em inglês;
- Análise estratégica de pontos de inovação em artigos.
Bolsista em Grupo de Pesquisa em Empreendedorismo, Inovação e Mercado (GPEI) da Escola de Administração UFRGS.
Content Writer
REGGLA
Jun 2020 - Jun 2021 (1 year)
I worked as a content writer at REGGLA from July 2020 to July 2021.
Store cashier
REGGLA
Oct 2020 - Nov 2020 (1 month)
- Processing installment payments (payment booklets) and payments for purchases (cash or credit);
- Issuing payment slips;
- Executing transfers to other stores and collecting payments from customers;
- Assembling gift packages.
Proofreader
REGGLA
Oct 2019 - Nov 2020 (1 year 1 month)
- Review of content for posts, publications, the website, and the blog.
Project Owner
Enactus UFRGS
Apr 2020 - Oct 2020 (6 months)
Project Owner for the Enactus UFRGS Delta team. Collaborated on joint initiatives with Escola Porto Alegre (EPA) and KSA Rosa, raising funds for their maintenance. Also conducted benchmarking with other Enactus Brazil teams.
Student
St. Giles International
Nov 2017 - Jan 2018 (2 months)
Cultural exchange at age 16 at St. Giles International, in the advanced English class.
Stock Clerk
Griffe's World
Feb 2014 - Jul 2014 (5 months)
Recebimento, organização e distribuição de mercadoria da empresa. Além da realização de trabalho de banco.
Education
Degrees, certifications, and relevant coursework
UFRGS - Universidade Federal do Rio Grande do Sul
Advertising - Publicidade e Propaganda, Communications
2019 - 2025
Activities and societies: - Translation of documents and articles from English; - Strategic analysis of innovation points within articles. Research fellow with the Entrepreneurship, Innovation, and Market Research Group (GPEI) at the UFRGS School of Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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