Open to opportunities

Hensley Madamombe

@hensleymadamombe

I’m a Risk Manager who builds ISO-aligned ERM frameworks, improves compliance, and drives insurance growth through actionable risk insight.

Zimbabwe

Message

What I'm looking for

I’m looking to lead enterprise risk management and board-level risk advisory—building ISO-aligned ERM, strengthening internal controls and compliance, and partnering with leadership to drive sustainable business growth using KRIs, dashboards, and actionable mitigation plans.

I’m a results-driven Risk Management professional with 10+ years of progressive experience across enterprise risk management, governance, regulatory compliance, and business development. I design and implement ERM frameworks that reduce organisational risk exposure and translate complex risk into board-ready decisions.

At Printflow, I launched and embedded a company-wide Enterprise Risk Management (ERM) Framework within 60 days, aligned to ISO 31000. I built a live Risk Register tracking 40+ enterprise risks across six business units, established 15+ KRIs and risk appetite statements, and rolled out risk awareness for 200+ staff—lifting engagement by an estimated 40%.

As Broking Manager at Gene Insure, I led business development and compliance while delivering 25% growth in Gross Written Premium (GWP) over two years. I achieved 100% regulatory compliance in six months by developing SOPs and internal control manuals, reduced client claims turnaround time by 35%, and improved underwriting and portfolio decisions through loss experience analytics across 150+ clients.

Earlier, as a Senior Underwriter at Zimnat General Insurance, I consistently maintained aggregate loss ratios below 45% (vs. ~60% benchmark). I reduced adverse risk acceptance by 30% and fraudulent claims by 20% using enhanced risk surveys, portfolio analytics, and fraud detection checks at point of underwriting, while mentoring underwriters to raise adherence to underwriting guidelines from 75% to 98%.

Experience

Work history, roles, and key accomplishments

Current

Risk Officer

Current

Printflow (Pvt) Ltd

Apr 2026 - Present (2 months)

Designed and implemented a Board-approved Enterprise Risk Management framework within 60 days, aligned to ISO 31000, and established a live risk register covering 40+ enterprise risks across six business units. Rolled out risk awareness to 200+ staff and implemented compliance/whistleblower escalation, achieving 100% procedural compliance in the first review cycle.

Enterprise Risk Management ISO 31000 Risk Register Key Risk Indicators (KRIs)Risk Appetite Statements Risk Culture Training Internal Controls Compliance & Ethics Whistleblowing

Broking Manager

Gene Insure

Oct 2022 - Dec 2025 (3 years 2 months)

Led business development and client management to drive 25% growth in gross written premium over two years, exceeding revenue targets above USD 2.5 million. Achieved 100% regulatory compliance within six months by developing SOPs and internal control manuals, and reduced client claims turnaround time by 35% through streamlined claims and client liaison protocols.

Insurance Broking Business Development Client Management Regulatory Compliance SOP & Internal Control Design Claims Management Negotiation Loss Claims Turnaround Optimization Team Leadership

Senior Underwriter

Zimnat General Insurance

Dec 2020 - Sep 2022 (1 year 9 months)

Supervised underwriters and trainees and maintained aggregate loss ratios below 45%, outperforming the industry benchmark of ~60%. Reduced adverse risk acceptance by 30% and fraudulent claims by 20% through risk surveys, portfolio analytics, and underwriting fraud-detection checks; also optimised reinsurance placement to reduce net retention exposure by 18%.

Underwriting Portfolio Analytics Fraud Detection Reinsurance

Underwriter

Zimnat General Insurance

Apr 2017 - Nov 2020 (3 years 7 months)

Grew the assigned premium portfolio by 20% over three years through proactive business development and structured client retention initiatives. Issued 300+ policies annually with 99.5% data accuracy and improved premium collection rates by 10% via collaboration with Credit Control and reconciliation follow-ups.

Underwriting Policy Administration Credit Control Client Retention

Underwriting Attachée

Credsure

Sep 2012 - Aug 2013 (11 months)

Completed a structured 12-month attachment supporting underwriting and claims operations, processing 200+ policies and assisting with 20+ claims assessments per month. Built foundational experience in general insurance operations, policy administration, and claims management.

Underwriting Support Policy Administration Insurance Operations Claims Management Document Processing