Larissa Jazlyn Young

I’m a Mandarin-speaking investigations and compliance operations specialist with nearly two years of experience handling high-volume e-commerce policy, account health, and verification-related cases for China-based businesses. In Amazon Operations’ Risk & Compliance and Trust & Safety environments, I investigate complex issues end-to-end—translating policy into clear next steps, managing escalations through live Mandarin communication, and de-escalating high-friction contacts.

I specialize in evidence-based escalation, SOP adherence, and service-level targets—handling 15–20 complex cases daily while addressing account health, intellectual-property complaints (including trademark disputes), restricted products, identity and business verification concerns, value-added tax concerns, and payment issues. I also optimize workflows by reconstructing unresolved case histories and building an AI-assisted workflow with AWS-based internal tools, reducing manual administrative touchpoints and cutting completion time by 33%+; I’ve also ranked among the top 10 Manila specialists for escalation acceptance quality.