Franklin Hill
@franklinhill
Customer-focused Fulfillment Expert and Retail Sales professional improving accuracy, service, and team performance.
United StatesWhat I'm looking for
I’m a customer-focused fulfillment and retail sales professional with experience in order fulfillment, inventory management, shipping support, and hands-on customer service. In my most recent role, I picked and packed online orders accurately and efficiently, while maintaining productivity and order fulfillment standards.
I bring a strong service-and-operations background from roles including Sales Associate and Sales Lead, where I assisted customers with shipping, packaging, printing, and mailbox services, processed domestic and international shipments, and handled point-of-sale transactions and cash management. I’ve also led daily store performance, supported employee training, resolved customer concerns, managed inventory counts and product stocking, and contributed to high-volume operations while following safety and sanitation standards.
Experience
Work history, roles, and key accomplishments
Led sales floor operations and supported daily store performance while maintaining merchandising and presentation standards. Assisted with employee training and onboarding and resolved customer concerns.
Educated customers on supplements and wellness products, meeting sales and customer service goals. Managed inventory counts and product stocking while assisting with scheduling and store operations.
Prepared food according to company standards while maintaining required food safety and sanitation practices. Supported inventory management and worked efficiently in a high-volume environment.
Picked and packed online customer orders with accuracy and efficiency while maintaining fulfillment productivity standards. Assisted with inventory management, stock replenishment, and customer pickup/fulfillment inquiries.
Sales Associate
The UPS Store
Jan 2024 - Present (2 years 5 months)
Assisted customers with shipping, packaging, printing, and mailbox services, processing domestic and international shipments. Handled point-of-sale transactions and resolved customer concerns with service recommendations.
Sales Associate
Lucky Brand
Jan 2023 - Present (3 years 5 months)
Provided personalized customer service with product recommendations, completing sales transactions and returns. Maintained visual merchandising standards while supporting inventory organization and stock replenishment.
Education
Degrees, certifications, and relevant coursework
Franklin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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