Looking for a job

Catherine Sullivan

@catherinesullivan

Message

Data-driven Operations Specialist with expertise in cost management and revenue growth.

South Korea

Message

What I'm looking for

Seeking a dynamic and collaborative environment where I can leverage my analytical and problem-solving skills to drive operational excellence and contribute to business growth.

I am a results-oriented Operations Specialist with a proven track record of driving performance improvements and aligning business strategies with organizational goals. My experience spans customer success, event coordination, and communications, where I have consistently delivered creative solutions to complex challenges.

Most recently, as a Customer Service and Success Manager at KidsLoop, I led initiatives that enhanced user experience through data-driven insights, improved cross-functional collaboration, and optimized marketing efforts. My ability to analyze user feedback and translate it into actionable strategies contributed to significant product improvements and a 10% increase in web traffic.

I hold a Master of Arts in Computational Linguistics from Seoul National University and a Bachelor of Arts in Korean Studies and Globalization Studies from The Ohio State University. My academic background, combined with my professional experience, has equipped me with a unique blend of analytical, technical, and interpersonal skills.

Experience

Work history, roles, and key accomplishments

Customer Service and Success Manager

KidsLoop

Oct 2020 - Oct 2022 (2 years)

Managed marketing efforts and client communications, enhancing user experience through feedback analysis and cross-functional collaboration. Improved product visibility and traffic through effective SEO strategies and created SOPs for the team.

Customer Relationship Management Marketing Strategy User Analysis SEO Cross Functional Collaboration Presentation Skills Copywriting Team Management Product Development

Assistant Event Coordinator

Seoul National University

Mar 2019 - Jan 2020 (10 months)

Provided logistical and cultural support for international events, ensuring effective communication and coordination among participants and teams. Handled administrative tasks and post-event evaluations.

Event Coordination Communication Skills Problem Solving Team Collaboration

Communications Assistant

Initiative for College of Humanities Research and Education

Sep 2018 - Feb 2019 (5 months)

Served as a liaison for international students, translating communications and ensuring representation. Provided timely translations for announcements and newsletters.

Translation Communication

Head English Teacher

KidsLand

Feb 2016 - Sep 2017 (1 year 7 months)

Developed and delivered engaging English lesson plans for young learners, adapting teaching methods to meet diverse needs and evaluating student progress.

Curriculum Development Teaching Classroom Management