Catherine Sullivan

I am a results-oriented Operations Specialist with a proven track record of driving performance improvements and aligning business strategies with organizational goals. My experience spans customer success, event coordination, and communications, where I have consistently delivered creative solutions to complex challenges.

Most recently, as a Customer Service and Success Manager at KidsLoop, I led initiatives that enhanced user experience through data-driven insights, improved cross-functional collaboration, and optimized marketing efforts. My ability to analyze user feedback and translate it into actionable strategies contributed to significant product improvements and a 10% increase in web traffic.

I hold a Master of Arts in Computational Linguistics from Seoul National University and a Bachelor of Arts in Korean Studies and Globalization Studies from The Ohio State University. My academic background, combined with my professional experience, has equipped me with a unique blend of analytical, technical, and interpersonal skills.