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lara saffaqa

@larasaffaqa

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Usher at American University of Madaba, supporting event organization and helping attendees find their way.

Jordan

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What I'm looking for

I'm seeking customer-facing work where I can handle inquiries, resolve issues, and help deliver a positive customer experience.

At American University of Madaba, I assist with event organization, welcome guests, and help attendees with directions and information. I also handle unexpected situations to support a smooth experience.

As a Customer Service Representative, I handled inquiries by phone, email, and live chat, and assisted customers with account setup and platform navigation. I collaborated with internal teams to address customer concerns and provide appropriate solutions.

Experience

Work history, roles, and key accomplishments

Current

Usher

Current

American University of Madaba

Jan 2024 - Present (2 years 8 months)

Assist with event organization, guest reception, and crowd management. Provide directions, information, and assistance to ensure a smooth experience for attendees.

Event Coordination Customer Service Communication Skills Problem Solving

Customer Service Representative

Amman

Jan 2022 - Dec 2024 (2 years 11 months)

Handled customer inquiries through phone, email, and live chat while maintaining a professional and customer-focused approach. Assisted customers with account setup, platform navigation, and service-related inquiries.

Customer Service Communication Skills Problem Solving Multitasking Attention To Detail

Vice President

Youth Services Syndicate

Jan 2021 - Dec 2022 (1 year 11 months)

Led initiatives to enhance youth engagement in community and service activities. Coordinated events and managed administrative tasks to support efficient operations.

Leadership Event Coordination Administrative Skills Time Management Communication Skills