Lanya Downie

Communicated effectively with clients via email and phone, providing high standards of customer service and resolving complaints. Managed precise invoice and accounts, organized internal audits, and ensured compliance with GDPR guidelines.

Managed a caseload of learners remotely, creating tailored teaching and assessment plans. Delivered one-to-one and virtual group sessions, supporting learners to achieve childcare qualifications and personal development goals. Conducted observations, marked assignments, and ensured timely completions while promoting safeguarding and equality.

Organized weekly timetables, managed budgets, and ensured adherence to health and safety regulations. Delegated tasks to co-workers, achieved sales targets, and reported to management. Provided enjoyable holiday experiences for children and families through fun and creative activity programs and overseeing family excursions.

Worked with children aged 3 months to 5 years, encouraging their learning and development in accordance with Ofsted guidelines. Supervised staff and students, allocated tasks, and supported positive care routines. Maintained accurate records and carried out health and safety risk assessments.

Performed duties equivalent to a Senior Nursery Nurse, focusing on child learning and development. Managed daily operations and ensured compliance with policies and procedures. Promoted safeguarding and British Values within the setting.

Greeted and welcomed customers, managed cash handling and reconciliation. Allocated tables, answered phones, and managed bookings. Responded to customer inquiries efficiently.

Managed stableyard duties, including mucking out and maintaining cleanliness. Provided general care and feeding of horses, and assisted with teaching children's riding lessons. Exercised horses and assisted with schooling.

Completed Functional Skills Level 2 in English, Mathematics, and Information Communication & Technology. This foundational education enhanced essential academic and practical skills.

Grade: English (C), Mathematics (D), Information Technology (C), Science (D)

Achieved G.C.S.E. qualifications in English (C), Mathematics (D), Information Technology (C), and Science (D). These studies provided a broad educational foundation.

Obtained the NCFE CACHE Level 3 award in Transition to Playwork (From Early Years). This qualification focused on the principles and practices of playwork.

Completed the City & Guilds A1 Level 3 Certificate in Assessing Vocational Achievement. This certification equipped me with skills to assess vocational learners effectively.

Earned the City & Guilds Level 3 Diploma in Children and Young People’s Workforce. This diploma provided comprehensive knowledge and skills for working with children and young people.

Grade: A

Achieved a CACHE Level 2 Diploma in Childcare and Education with a Grade A. This diploma provided foundational knowledge in childcare practices and educational principles.