Lanie Tucker

I'm Lanie Tucker, a proactive customer service and HR professional with years of remote experience across multiple support channels. I have a proven track record of managing customer service teams and streamlining recruitment processes, payroll, and benefits administration.

Currently, I serve as a Customer Service Manager at 1-800 Contacts, where I respond to customer inquiries through various channels and ensure that all customer issues are resolved efficiently. My role involves training and managing a team of customer service agents, providing performance reviews, and maintaining customer accounts to meet and exceed sales metrics monthly.

Previously, I worked as an HR Generalist and Customer Service Agent at State Farm, where I excelled in customer retention and supported managers with benefit administration and compliance. My educational background includes a Bachelor's degree in Business Administration from Western Governors University, equipping me with the knowledge to excel in both customer service and human resources.