Lana User
@lanapyzh
People Operations & L&D specialist building scalable hiring, training, and knowledge systems.
Russian FederationWhat I'm looking for
I bring over 11 years in education and EdTech, where I learned that scaling teams hinges on the systems behind hiring, training, evaluation, and support. I build the people-operational foundations that help teams move faster with clarity and consistency.
At Novakid, I built data-driven QA workflows, redesigned teacher training using complaint analytics, and implemented automation that cut case processing time from 3+ days to 1 day—saving 20+ hours per employee per month. I also standardized complaint handling procedures and led educator hiring using Recruitee, hiring 100+ teachers over 2 years.
Previously at Happy English, I led L&D and operations from the ground up: I created a Notion-based company knowledge base across 14 offices, designed competency frameworks for evaluation and career growth, and managed scheduling and workload for 150+ students. I’m most effective when building something from scratch—like a hiring pipeline, training program, or knowledge base.
Experience
Work history, roles, and key accomplishments
-Developed a data-driven complaint classification and validation system to improve operational reporting accuracy and identify recurring performance gaps.
-Partnered with L&D and Operations teams to redesign teacher training programs based on complaint analytics and performance trends.
-Implemented AI-assisted reporting and workflow automation, reducing manual operational workload and improving
Learning & Development Coordinator
Mar 2015 - Dec 2021 (6 years 9 months)
-Built a teacher performance evaluation system from scratch, including competency-based assessment criteria and salary progression guidelines.
-Designed assessment and structured feedback processes for 50+ educators, combining English proficiency evaluation with methodological audits and performance coaching.
-Developed and delivered training programs for teaching staff using ADDIE and 4C/ID me
Education
Degrees, certifications, and relevant coursework
Krasnoyarsk State Pedagogical University named after V.P. Astafieva
Teaching English as a Second or Foreign Language/ESL Language Instructor
2009 - 2014
Availability
Location
Russian FederationAuthorized to work in
Social media
Skills
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