I’m open to L&D, People Operations, HR Operations — remote roles. I want to build from scratch: hiring pipelines, training programs, and knowledge bases that scale, not just maintain what already exists.
Looking for a job
Lana User
@lanapyzh
People Operations & L&D specialist building scalable hiring, training, and knowledge systems.
Russian FederationWhat I'm looking for
Learning & Development Manager with 10 years of experience in EdTech and education, including 4 years at an international online company. Developed e-learning courses, onboarding, assessment systems, and knowledge bases for teaching staff, support, and customer service teams; worked in English with teams from 30 countries. Strong in data-driven L&D: I identify skill gaps through data and turn them into solutions that improve employee performance and reduce operational load.
Experience
Work history, roles, and key accomplishments
Trained teaching/support/CS staff (30+ countries). Built async course for 40 teachers, cutting complaints 30%, repeat complaints to 0. Training guide for 2,000 teachers cut support inquiries by ~300/mo. Onboarded 15 support managers (SOPs, checks). Delivered 3 AI/automation solutions, saving 200 team hours/mo. Standardized workflows for 50+ CS staff, -10% errors.
People ManagementEmployee OnboardingInterviewingPerformance ManagementLearning and DevelopmentTraining program developmentCoachingKnowledge ManagementSOP DevelopmentWorkflow AutomationOperations ManagementData AnalysisAI ToolsProcess OptimizationCorporate TrainerPeople OperationsQuality ManagementTeacher EvaluationHiring AssessmentsCustomer Support OperationsJiraIntercom
Learning & Development Coordinator
Happy English Private School
Mar 2015 - Dec 2021 (6 years 9 months)
Assessed & developed 50+ teachers across 14 offices; managed team of 5. Built performance/certification system from scratch, tied to pay grades. Created video case studies — 85% first-attempt pass rate. Ran methodological audits & IDPs for 50+ staff. Scaled unified knowledge base to 14 offices. Managed onboarding for 2 offices, hired 5 teachers.
Education
Degrees, certifications, and relevant coursework
KA
Krasnoyarsk State Pedagogical University named after V.P. Astafieva
Teaching English as a Second or Foreign Language/ESL Language Instructor
2009 - 2014
Availability
Looking for a job
Location
Russian FederationAuthorized to work in
Social media
Job categories
Skills
People ManagementEmployee OnboardingInterviewingPerformance ManagementLearning and DevelopmentTraining program developmentCoachingKnowledge ManagementCross Functional CollaborationSOP DevelopmentWorkflow AutomationOperations ManagementData AnalysisAI ToolsNotionRecruiteeJiraMiroIntercomExcelDiscordADDIE4C IDKPI TrackingInstructorMentorshipProcess OptimizationCorporate Trainer
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