Lana Kallin
@lanakallin
Operations & Partnerships Lead at Cosmos Pro Media, who cut partner go-live time from 7 days to under 4 hours.
IndonesiaWhat I'm looking for
At Cosmos Pro Media, I scaled an international partner network from 40 to 105 accounts and reduced partner go-live time from 7 days to under 4 hours by redesigning onboarding with Product and Technical teams. I also developed OKR, KPI, and SLA frameworks that improved response time by 75%.
I'm currently creating The Local Temperature, a travel discovery platform focused on authentic local experiences. I’m shaping its product vision and go-to-market roadmap through market research, while developing its website, content strategy, and local partnerships.
Experience
Work history, roles, and key accomplishments
Founder & Project Lead
The Local Temperature
Jan 2026 - Present (9 months)
Founded and leading a travel discovery platform focused on authentic local experiences. Defining product vision, market positioning, and go-to-market strategy while managing the full product development cycle.
Operations & Partnerships Team Lead
Cosmos Pro Media
Jan 2025 - Jun 2026 (1 year 5 months)
Led a team of 10 specialists in partner onboarding and operational support across 40+ countries. Scaled partner network by 162% and reduced go-live time from 7 days to under 4 hours through process redesign and OKR alignment.
Operations Manager — Partner Growth
Cosmos Pro Media
Mar 2023 - Jan 2025 (1 year 10 months)
Owned end-to-end onboarding for 40+ international partners and grew B2B client portfolio from 9 to 54 accounts within 12 months. Mentored new team members and managed client tracking using Jira, Notion, and Google Workspace.
Customer Experience Specialist
Cosmos Pro Media
Sep 2022 - Mar 2023 (6 months)
Managed 200+ daily international client requests with 95% CSAT and resolved 90% of complex technical escalations independently. Built knowledge-base articles and optimized support workflows to reduce response times.
Education
Degrees, certifications, and relevant coursework
Russian State University of Tourism & Service
Bachelor's Degree, Tourism & Hospitality Management
2019 - 2023
Grade: Highest distinction in tour guide practical examination
Bachelor's degree in Tourism & Hospitality Management, graduated with highest distinction in tour guide practical examination.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
Job categories
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