Open to opportunities

Lalla Grassenis

@lallagrassenis

Message

Experienced rental manager and hospitality professional with diverse skills.

Sweden

Message

What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth in the hospitality sector.

I am a dedicated rental manager and hospitality professional with over seven years of experience in the luxury villa sector. My journey began in Italy, where I honed my skills in customer service and management at La villa Lá Luxury Villa. I take pride in creating memorable experiences for guests, ensuring their needs are met with the utmost care and attention.

Throughout my career, I have worked in various roles across different countries, including service supervisor positions in renowned restaurants in Stockholm. My multilingual abilities in Italian, English, and Swedish have allowed me to connect with a diverse clientele, enhancing their dining and hospitality experiences. I am passionate about cultural awareness and sensitivity, which I believe are essential in the hospitality industry.

In addition to my professional experiences, I have a rich personal background that includes traveling solo across South America and East-Southern Africa. I have also lived and worked in Spain and Boston, USA. These experiences have shaped my understanding of different cultures and customer expectations, making me a well-rounded professional in the hospitality field.

Experience

Work history, roles, and key accomplishments

Rental Manager & Hospitality Professional

La villa Lá LuxuryVilla

Apr 2016 - Oct 2023 (7 years 6 months)

Managed luxury villa rentals, overseeing all aspects of guest services and property maintenance. Ensured high levels of guest satisfaction through personalized service and efficient operations.

Property Management Guest Service Customer Relationship Management Conflict Resolution Multilingual Communication

Hospitality Professional

Café Pascal

Aug 2014 - Dec 2015 (1 year 4 months)

Managed daily cafe operations, including customer service, order taking, and cash handling. Maintained a clean and inviting atmosphere, contributing to a positive customer experience.

Customer Service Barista Skills Inventory Management Food Safety Team Collaboration Problem Solving

Hospitality Professional

Vau de Ville Brasserie

Aug 2013 - Jul 2014 (11 months)

Delivered exceptional hospitality services in a brasserie setting, enhancing the dining experience for patrons. Collaborated with kitchen and bar staff to ensure seamless service delivery.

Hospitality Customer Service Food and Beverage Teamwork Communication Upselling

Dining Room Attendant

Kaffeverket Café & Gioia Restaurant

May 2012 - Jun 2014 (2 years 1 month)

Supported cafe and restaurant operations, ensuring efficient service and customer satisfaction. Assisted with food preparation and presentation, maintaining high quality standards.

Restaurant Services Restaurant Service Customer Service Food Preparation Team Collaboration Communication Time Management Multitasking

Service Professional, Service Supervisor

Buco Nero Restaurant

May 2012 - Jul 2013 (1 year 2 months)

Provided professional service in a fast-paced restaurant environment, ensuring customer satisfaction. Supervised service staff, maintaining high standards of service and operational efficiency.

Customer Service Team Leadership Restaurant Operations Food and Beverage Inventory Management Problem Solving Communication Attention To Detail

Dining Room Attendant

Monte Pora Ski Resort

Oct 2011 - Mar 2012 (5 months)

Provided dining room services in a busy ski resort environment, catering to diverse guest needs. Maintained high standards of cleanliness and organization in the dining area.

Dining Room Service Customer Service Resort Operations Food and Beverage Teamwork Communication Problem Solving

Dining Room Attendant

La Briciola Ristorante & Derby Ristorante

Jun 2009 - Mar 2010 (9 months)

Assisted in dining room operations, ensuring tables were set and cleared efficiently. Provided support to waitstaff and ensured a pleasant dining environment for guests.

Customer Service Table Setting Communication Attention To Detail Time Management