Vishal Pasari

Provide L3 support for Microsoft 365, Azure, Intune, Entra ID, Exchange Online, Teams, SharePoint Online, and OneDrive environments. Manage user lifecycle administration, configure Azure resources, and support backup and disaster recovery operations.

Administered Microsoft 365 cloud services including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID. Performed cross-tenant migrations and managed Windows Server, Active Directory, and Azure resources.

Delivered Level-3 Microsoft 365 and Azure cloud support for enterprise customers across EMEA, APAC, and US regions. Guided L1/L2 engineers, conducted training, and managed Azure IaaS resources.

Supported North American and European enterprise customers for Microsoft 365 services. Troubleshot Exchange Online, Teams, SharePoint Online, OneDrive, Project Online, and Outlook issues.

Supported Microsoft US-based Office 365 customers in chat and escalation environments. Managed Exchange Online, Office 365 billing, security, and collaboration platform issues.

Supported telecom infrastructure operations for Australian enterprise and consumer customers. Managed connectivity monitoring and incident resolution for voice and internet services.

Managed LAN setup, operating system installations, and end-user support. Administered access control systems and database management.

Microsoft Certified: MS-102 – Microsoft 365 Administrator certification obtained in 2026.

Microsoft Certified: MD-102 – Endpoint Administrator certification obtained in 2026.

Microsoft Certified: MS-900 – Microsoft 365 Fundamentals certification obtained in 2023.

Bachelor of Science in Radio & Electrical from the School of Aviation Science & Technology, Delhi Flying Club, completed in 2002.

Completed DevOps with AWS Cloud Computing training.