Lalitha Devi
@lalithadevi
IT Operations Analyst at EasyJet supporting Azure, Microsoft 365, and critical incidents across enterprise systems.
United KingdomWhat I'm looking for
At EasyJet, I provide Tier 2/3 support across Microsoft 365, Azure, Intune, and Windows systems. I also serve as an escalation point for critical incidents, partnering with DevOps and engineering teams on resolution.
I use AppDynamics and ThousandEyes to diagnose issues, contributing to a 30% reduction in recurring incidents. I maintain internal knowledge base articles and SOPs to support operational efficiency and first-line resolution.
At Deloitte, I delivered technical support for SaaS and PaaS solutions, including custom integrations and Microsoft 365 issues. I collaborated with engineering teams on high-priority bugs and created documentation and process maps.
Earlier, at Google, I supported Google Workspace customers and analyzed system logs and performance trends. At Accenture, I built cloud-first HR applications used by 10k+ employees and assisted with cloud migrations and Oracle platform integrations.
Experience
Work history, roles, and key accomplishments
Provide Tier 2/3 support across Microsoft 365, Azure, Intune, and Windows systems, ensuring SLA compliance and customer satisfaction. Lead critical incident response and serve as escalation point, maintaining 98.5% uptime and reducing recurring incidents by 30%.
Delivered high-level technical support for SaaS and PaaS solutions, troubleshooting custom integrations and Microsoft 365 issues. Collaborated with engineering teams to resolve high-priority bugs, reducing incident resolution time by 25%.
Resolved 40+ customer tickets daily involving Google Workspace, third-party add-ons, and admin console issues. Analyzed system logs, flagged performance issues, and collaborated with engineering teams to improve SLAs.
Analyzed performance metrics for enterprise applications, identifying areas for improvement and troubleshooting incidents. Worked closely with developers to resolve technical problems, enhancing system functionality and minimizing disruptions.
Built cloud-first HR applications used by 10k+ employees, ensuring integrations with Oracle Cloud and internal APIs ran smoothly. Assisted in cloud migrations and integration of Oracle platforms, contributing to system stability.
Education
Degrees, certifications, and relevant coursework
AWS
AWS Certified Cloud Practitioner, Cloud Computing
In progress: AWS Certified Cloud Practitioner.
Andhra University
Bachelor of Computer Science and Engineering, Computer Science and Engineering
2011 - 2015
Bachelor of Computer Science and Engineering from Andhra University, Vizag, India, from June 2011 to May 2015.
Agile Project Management
Agile Project Management, Project Management
Certification in Agile Project Management.
IIBA
IIBA-ECBA Business Analysis Certification, Business Analysis
IIBA-ECBA Business Analysis Certification.
PRINCE2
PRINCE2 Foundation & Practitioner, Project Management
PRINCE2 Foundation & Practitioner certification.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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