Sbvn Anjana Kumari
@sbvnanjanakumari
EUC Support Engineer at Direct Line Group, where I contributed to a Citrix-to-AVD migration and improved ticket queue management.
United KingdomWhat I'm looking for
At Direct Line Group, I delivered L2/L3 EUC support across AVD, Citrix, Microsoft 365, Windows endpoints, and identity services. I contributed to a Citrix-to-AVD migration, investigating recurring incidents with engineering teams and helping improve ticket queue management.
At Portfolio BI, I supported Azure, AWS, and VMware environments for 25+ clients, provisioning Azure VMs with Terraform and administering identity and Microsoft 365 services. Earlier, I administered infrastructure at Western Union (Cognizant) and MoneyGram International (TCS), including patching across 5,000 servers with 100% patch compliance in the supported environment; I hold Microsoft SC-300 and AZ-104 certifications.
Experience
Work history, roles, and key accomplishments
Delivered L2/L3 EUC support across AVD, Citrix, Microsoft 365, Windows endpoints, identity and connectivity services in a global environment serving 10,000+ users. Contributed to a successful Citrix-to-AVD migration, helping reduce backlogs and resolution times.
Cloud Operations Engineer
Portfolio BI
Nov 2022 - Apr 2023 (5 months)
Supported Azure, AWS and VMware environments for 25+ clients across the UK, US and India, maintaining infrastructure availability and resolving operational incidents. Provisioned Azure VMs using Terraform and administered on-premises Active Directory and Entra ID.
Administered VMware ESXi, vCenter and Cisco UCS infrastructure, including VM provisioning, HA/DRS, patching, upgrades and monitoring. Supported Windows/Linux servers, Azure VMs, security hardening, vulnerability remediation and P2V/V2V migrations.
Administered Windows/Linux servers and VMware infrastructure, including provisioning, cloning and troubleshooting. Managed BladeLogic patching across 5,000 servers, achieving and maintaining 100% patch compliance.
IT Systems Administrator
Unknown
Oct 2011 - Apr 2012 (6 months)
Provided first-line infrastructure support for Windows systems, VPN/RDP connectivity and email configuration.
Education
Degrees, certifications, and relevant coursework
Acharya Nagarjuna University
Bachelor of Technology, Electronics & Instrumentation
Bachelor of Technology in Electronics & Instrumentation from Acharya Nagarjuna University, completed in 2011.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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