At Amazon, I led operational activities for an 8-member compliance team, including scheduling, performance tracking, capacity planning, and SLA management. I performed HTS product classification using government rulings, regulatory guidance, and internal SOPs.
I developed SOPs and process flows for tax reporting workflows, conducted internal quality audits, and prepared WBRs, MBRs, and KPI dashboards using Amazon QuickSight. I also supported Dangerous Goods compliance under the LBC project.
At UPS Logistics, I processed import and export shipments while ensuring customs and regulatory compliance. I reviewed shipping documentation, coordinated customs clearance, and prepared operational reports.
