Open to opportunities

Lala Mabuza

@lalamabuza

Message

Dedicated customer service professional excelling in client support.

South Africa

Message

What I'm looking for

I seek a client-facing role where I can use strong communication and organizational skills to resolve issues, support executives or manage events within a collaborative, service-oriented team.

I am a dedicated customer service professional with experience in international contact centers, event hosting, and personal assistance, having supported US-based insurance campaigns and managed executive schedules. I consistently resolve customer issues across phone, email and chat, maintain accurate records, and provide warm, professional client-facing service.

My background includes promotional event hosting and media support where I coordinated logistics, bookings and content planning, demonstrating strong communication, organization and adaptability. I bring meticulous attention to detail, problem-solving ability, and a collaborative work ethic to roles that demand empathy and dependable customer-focused performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CCI South Africa

May 2025 - Present (8 months)

Handled US-based auto glass insurance claims for Solera, resolving customer inquiries via phone, email and chat and assisting policyholders with filing and tracking claims to improve resolution times.

Customer Service Phone Support Email Support Chat Support Policy Management Records Management Problem Solving

Hostess / Promoter

LCW Holdings

Aug 2022 - Jan 2023 (5 months)

Welcomed patrons and managed seating and bookings for promotional events, maintained a positive guest experience and assisted with event coordination to support brand activations.

Guest Relations event support Customer Service Communication Hospitality Promotion

Personal Assistant

Flashed by Sanele

Feb 2019 - Dec 2020 (1 year 10 months)

Managed executive calendars, travel and correspondence, coordinated content planning for media productions and conducted research to support client engagements and deadlines.

Executive Support Calendar Management Travel Coordination Content Planning Research Multitasking Client Management

Education

Degrees, certifications, and relevant coursework

EduCourse (Customer Service Consultant Certificate)

Certificate, Customer Service

2025 - 2025

Completed a Customer Service Consultant certificate program focused on customer service practices and contact center skills.

Bookville Institute

National Senior Certificate, General Secondary Education

Completed the National Senior Certificate (matric) with subjects including Mathematics, Physical Sciences, Geography, Tourism, Life Sciences, English and Siswati.