At Policybazaar, I work as a Senior Trainer for Sales & Insurances, handling NHT batches and customer query resolution. I support training readiness, TNI, TNA, PKT, refreshers, and cross-training.
I reduced customer query resolution time by 30% through training improvements and conducted more than 100 training sessions with a 95% satisfaction rate.
At Tech Mahindra, I trained batches for the TransUnion CIBIL bureau process and maintained attendance and training content. I also prepared analysis reports and assessments, and assisted member banks with consumer credit-score dispute queries.
Earlier, I supported MakeMyTrip customers with booking and stay queries at I-energizer Pvt. Ltd. At HDFC Bank, I pitched loans and accounts and supported subordinates in learning banking products and cross-selling.
