Open to opportunities

Shaista Khan

@shaistakhan1

Message

Insurance sales and service professional and trainer with 10+ years driving growth and coaching teams.

India

Message

What I'm looking for

I’m looking for an insurance-focused role where I can blend sales and service with training impact—driving business opportunities, supporting teams, and continuously improving through learning and escalation-ready problem solving.

I’m a self-driven insurance-domain professional with 10+ years of expertise in sales and service, bringing detailed knowledge of industry practices. Over the years, I’ve proven I can handle team needs, adapt to rapidly changing market trends, and stay focused on continuous learning and growth.

In my roles, I’ve established B2B contacts and created business opportunities, managed training interventions and trainers, and conducted health insurance product trainings. I’ve led insurance voice and email sales process delivery, with strong communication, analytical thinking, and a consistent problem-solving approach—especially when escalation handling is required.

Experience

Work history, roles, and key accomplishments

Executive Sales

Masters India IT Solutions

Oct 2025 - Jan 2026 (3 months)

Established B2B contacts and created business opportunities to support sales growth. Built and maintained client-facing relationships in a remote sales role.

B2B Sales Business Development Lead Generation Relationship Building Communication Skills Problem Solving Analytical Thinking

AM Training

Teleperformance DIBS

Aug 2022 - Jan 2024 (1 year 5 months)

Managed training interventions and coordinated trainers to support team readiness. Ensured training delivery aligned with program expectations.

Training Delivery Training Program Management Communication Skills Team Coaching Problem Solving Analytical Thinking

Process Trainer

Masters India IT Solutions

Nov 2016 - Jul 2022 (5 years 8 months)

Conducted health insurance product trainings for teams and supported knowledge transfer. Facilitated training sessions focused on product understanding and practical application.

Training Facilitation Communication Skills Team Coaching Problem Solving Customer Education

Voice and Email Sales

CSA

Jul 2014 - Oct 2016 (2 years 3 months)

Handled insurance sales through voice and email channels using the defined sales process. Managed customer interactions to drive progression through the insurance sales workflow.

Insurance Sales Sales Processes Communication Skills Escalation Handling Problem Solving Customer Service