LCLaila Michelle Carmona
@lailamichellecarmona
Customer service and sales professional with 7 years of experience.
BrazilWhat I'm looking for
With over 7 years of experience in customer service and sales, I have honed my skills in client relationship management and problem-solving. My journey has been marked by a commitment to exceeding sales targets and ensuring customer satisfaction. At JFC Distribuidora, I successfully managed a challenging situation with a dissatisfied client, demonstrating my ability to retain and grow client relationships through empathy and effective communication.
At VIP Clinique, I played a pivotal role in surpassing our sales target of BRL 50,000, contributing over BRL 15,000 individually. My consultative sales techniques and teamwork were instrumental in achieving this success. I am passionate about delivering exceptional customer experiences and am always looking for ways to improve processes and outcomes in my work.
Experience
Work history, roles, and key accomplishments
Customer Service and Sales Representative
JFC Distribuidora Ltda
Jan 2022 - Present (3 years 5 months)
Provided exceptional customer support by addressing inquiries and resolving issues. Managed invoicing, customer registration, and supplier coordination, maintaining strong client relationships that led to increased loyalty and repeat business.
Aesthetician / Sales Representative
VIP Clinique
Sep 2019 - Jul 2020 (10 months)
Conducted customer consultations to recommend aesthetic treatments and assisted customers with inquiries, ensuring high satisfaction. Applied upselling techniques to promote services and significantly contributed to the team's monthly sales targets.
Sales Representative
Suzana Ferreirinha
Oct 2018 - Nov 2018 (1 month)
Assisted customers with product selection and provided excellent service. Managed supplier payments, registered new products in the system, and maintained an organized inventory to improve customer engagement.
Aesthetician
Beleza Dourada
Jan 2018 - Sep 2018 (8 months)
Delivered personalized beauty treatments with a customer-focused approach. Managed product inventory and sales while building strong client relationships through attentive care.
Education
Degrees, certifications, and relevant coursework
Escola Estadual Liceu Nilo Peçanha
High School Diploma, General Education
2011 - 2015
Completed high school education with a focus on foundational subjects, preparing for further education and professional opportunities.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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