Grace Barela
@gracebarela
Dedicated customer service representative with a passion for problem-solving.
What I'm looking for
I am a hardworking and honest individual with a Bachelor of Elementary Education from the University of Cebu-Banilad. My career in customer service began in 2016, and since then, I have developed a strong ability to handle complaints and provide effective solutions for customers. I pride myself on my professionalism and commitment to maintaining high customer service standards.
Currently, I work as a Customer Service Representative at Intertech Solutions Inc., where I troubleshoot and resolve customer problems while ensuring a positive experience. My previous experience at Tech Mahindra has equipped me with the skills to manage customer inquiries efficiently and document interactions meticulously. I am always eager to learn new skills and embrace new ideas that can enhance my performance and contribute to my team's success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Interactech Solutions Inc.
Jul 2024 - Present (11 months)
Troubleshoot and resolved customer problems, escalating complex issues to higher levels of support when necessary. Maintained a high level of professionalism and customer service etiquette in all interactions.
Customer Service Representative
Tech Mahindra
Sep 2016 - Feb 2023 (6 years 5 months)
Handled complaints and provided appropriate solutions for customers. Followed up to resolve any issues customers experienced.
Education
Degrees, certifications, and relevant coursework
University of Cebu-Banilad
Bachelor of Elementary Education, Elementary Education
Studied the fundamentals of elementary education. Developed skills in teaching methodologies and classroom management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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