Lafonshey Jones
@lafonsheyjones
Enthusiastic professional with 8 years in customer service and healthcare.
United StatesWhat I'm looking for
I am an enthusiastic and client-focused professional with over 8 years of experience in customer service, healthcare support, and administrative roles. My background includes insurance sales, dental assisting, and esthetician services, where I have honed my skills in navigating fast-paced environments and resolving complex customer concerns. I am dedicated to delivering high-quality client care and have been recognized for my strong communication and adaptability.
In my current role as a Delivery Driver and Team Support at DMSH Delivery Services, I have been acknowledged as 'Driver of the Month' for my outstanding service. My previous experience as an Insurance Agent involved supporting clients with auto insurance quotes and policy sales, where I also trained new agents and managed daily transactions. I am currently pursuing my license as an Esthetician, further expanding my skill set in client services.
Experience
Work history, roles, and key accomplishments
Delivery Driver & Team Support
DMSH Delivery Services
Dec 2021 - Present (3 years 6 months)
Delivered packages accurately while ensuring safety and customer satisfaction. Assisted teammates on routes and handled special delivery instructions. Recognized as 'Driver of the Month' for outstanding service.
Esthetician Trainee
Inner State Beauty School
Jul 2024 - Oct 2024 (3 months)
Performed various facial and body treatments including waxing, dermaplaning, and microdermabrasion. Delivered personalized services while maintaining client comfort and satisfaction.
Insurance Agent
Young America Insurance
Jan 2020 - Nov 2022 (2 years 10 months)
Supported clients with auto insurance quotes, policy sales, renewals, and service updates. Trained new agents, managed daily transactions, and engaged in outreach to attract new business.
Receptionist & Member Services Representative
City of Cleveland Recreation Centers
May 2018 - Aug 2021 (3 years 3 months)
Provided front desk support and customer communication, managed calls, and facilitated community program sign-ups. Maintained membership records and promoted city events to residents.
Education
Degrees, certifications, and relevant coursework
CCCuyahoga Community College
General Studies
Pursuing a degree in General Studies, focusing on a broad range of subjects to enhance knowledge and skills for future career opportunities.
Inner State Beauty School
Licensed Esthetician, Esthetics
2024 - 2024
Completed training as a Licensed Esthetician, performing various facial and body treatments while ensuring client comfort and satisfaction.
Cleveland School of the Arts
High School Diploma, General Studies
2012 - 2016
Grade: 3.6
Graduated with a High School Diploma, achieving a GPA of 3.6. Developed foundational skills in various subjects and participated in arts programs.
VIP Dental School
Radiology Certified, Radiology
Achieved Radiology Certification, enhancing skills in dental radiography and patient care.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Lafonshey ?
You can contact Lafonshey and 90k+ other talented remote workers on Himalayas.
Message LafonsheyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
