LaDonna Meusel

Met with prospective clients to review existing insurance coverage and discuss coverage needs. Contacted prospective clients through cold calling, networking, and referrals to expand client base.

Verified active coverage and benefits for Eylea HD, ensuring comprehensive understanding of patient eligibility. Confirmed that necessary authorizations were not required or were already in place for treatments.

Prioritized incoming alerts by effectively triaging between high-priority emergencies and lower-level issues. Adhered to predefined guidelines for alert prioritization, significantly reducing confusion and delays in response.

Compiled and distributed daily reports to team members, ensuring effective communication and streamlined workflow. Coordinated with multiple mortgage companies daily to obtain complete and accurate closing packages.

Performed pre-verification of insurance for all patients at a busy 11-doctor office, ensuring coverage and eligibility prior to appointments. Managed patient check-ins, scheduled follow-up visits, and collected co-pays and co-insurance payments at the time of service.

Completed a certificate program focusing on the essential skills required for medical office administration. Gained knowledge in medical terminology, office procedures, and patient record management.

Obtained a certificate in Help Desk and Customer Service, developing skills in technical support and client interaction. Focused on troubleshooting common issues and providing effective customer solutions.