LaDonna Meusel
@ladonnameusel
Dedicated insurance advisor with extensive customer service experience.
What I'm looking for
I am a licensed Life/Health Insurance Agent based in Texas, with a strong background in customer service and insurance verification. My career has been marked by a commitment to helping clients understand their insurance needs and ensuring they receive the best coverage possible. I thrive in environments that require effective communication and problem-solving skills, which I have honed through various roles in the insurance and customer service sectors.
Throughout my career, I have successfully managed client relationships, verified insurance coverage, and coordinated with multiple stakeholders to ensure operational excellence. My experience as a Benefit Advisor at AFLAC has equipped me with the skills to meet with prospective clients, assess their needs, and provide tailored insurance solutions. I am passionate about improving processes and enhancing client satisfaction, as demonstrated by my work in developing quick reference guides that have streamlined operations in my previous roles.
Experience
Work history, roles, and key accomplishments
Benefit Advisor
AFLAC
Apr 2025 - Present (2 months)
Met with prospective clients to review existing insurance coverage and discuss coverage needs. Contacted prospective clients through cold calling, networking, and referrals to expand client base.
Benefit Verification
Cornerstone Staffing (CareMetx)
Dec 2024 - Present (6 months)
Verified active coverage and benefits for Eylea HD, ensuring comprehensive understanding of patient eligibility. Confirmed that necessary authorizations were not required or were already in place for treatments.
Customer Service Coordinator
CBRE
Jul 2024 - Present (11 months)
Prioritized incoming alerts by effectively triaging between high-priority emergencies and lower-level issues. Adhered to predefined guidelines for alert prioritization, significantly reducing confusion and delays in response.
Post-Closing Coordinator/Processing Support
Fairway Mortgage Company
Dec 2020 - Present (4 years 6 months)
Compiled and distributed daily reports to team members, ensuring effective communication and streamlined workflow. Coordinated with multiple mortgage companies daily to obtain complete and accurate closing packages.
Insurance Verifier Specialist
Pecan Tree Pediatrics
Sep 2014 - Present (10 years 9 months)
Performed pre-verification of insurance for all patients at a busy 11-doctor office, ensuring coverage and eligibility prior to appointments. Managed patient check-ins, scheduled follow-up visits, and collected co-pays and co-insurance payments at the time of service.
Education
Degrees, certifications, and relevant coursework
Stratford Career Institute
Medical Office Assistant Certificate, Medical Office Administration
Completed a certificate program focusing on the essential skills required for medical office administration. Gained knowledge in medical terminology, office procedures, and patient record management.
El Centro College
Help Desk/Customer Service Certificate, Customer Service and IT Support
Obtained a certificate in Help Desk and Customer Service, developing skills in technical support and client interaction. Focused on troubleshooting common issues and providing effective customer solutions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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