Open to opportunities

Lacy Mann

@lacymann

Message

Enthusiastic systems consultant with expertise in optimizing data processes.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in data optimization and customer experience while fostering collaboration and innovation.

I am an enthusiastic systems consultant with a proven record in optimizing ETL processes and product information management. My experience includes architecting and implementing ETL processes that have significantly reduced manual data entry by 80%, while managing over 10,000 SKUs with consistent data accuracy. I am committed to enhancing user experiences and operational efficiency through a customer-centric approach.

Throughout my career, I have fostered cross-functional collaboration and established comprehensive communication protocols across teams. This has facilitated knowledge sharing and collaborative problem-solving, ensuring consistent catalog updates and improvements. My leadership in team-based initiatives has resulted in improved catalog accuracy and enhanced team performance metrics, driving innovation and maintaining data integrity across systems.

Experience

Work history, roles, and key accomplishments

Current

Product Systems Consultant

Current

Pardigm

Feb 2022 - Present (3 years 3 months)

As a Product Systems Consultant, I optimized ETL processes and managed product information, significantly reducing manual data entry by 80% while ensuring data accuracy for 10,000 SKUs. I fostered collaboration across teams and established communication protocols to enhance user experience and operational efficiency.

ETL Customer Experience Cross Functional Collaboration Quality Control Team Leadership Data Integrity Problem Solving

Customer Experience/Success Specialist

Aldrich Web Solutions

Jan 2021 - Feb 2022 (1 year 1 month)

Managed client communications and implemented E-Commerce software solutions, ensuring efficient configurations based on client needs. I provided first-level support and created technical documentation to enhance user understanding and experience.

Client Management Technical Documentation Quality Assurance Customer Service Communication

Geographic Information Systems Specialist

City of Owensboro

Oct 2019 - Dec 2020 (1 year 2 months)

Built and maintained GIS databases using ESRI software, analyzed spatial data, and designed maps to reflect geographic information accurately. My initiatives boosted sales by 8% through strategic customer focus.

GIS ESRI ETL Processes Digital Land Data

Design Consultant

Budget Blinds

Feb 2019 - Sep 2019 (7 months)

Evaluated client needs to create custom-designed solutions for window treatments, resulting in increased sales and repeat business. Collaborated with interior designers to enhance client satisfaction and achieve sales goals.

Sales Strategy Customer Satisfaction Budget Management Sales Goals Communication

Sales Specialist

Lowes

Feb 2018 - Nov 2018 (9 months)

Developed product knowledge and boosted sales in a niche department by over 8%. Collaborated with sales representatives to create strategies for enhancing product visibility and customer engagement.

Sales Strategy Product Knowledge Customer Research Inventory Management Sales Boosting Collaboration Customer Engagement Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Owensboro Community and Technical College

Associate Degree, Computer Information Technology

2017 - 2019

Completed an Associate degree in Computer Information Technology with an emphasis on Network Administration and Systems Security, focusing on the essential skills needed for managing and securing computer networks.