At Conifer Health Solutions, I help patients with billing questions, account balances, insurance claims, and financial assistance options. I manage an average of 50–80 inbound and outbound calls daily, aiming for timely resolutions and a positive patient experience.
I investigate account discrepancies by reviewing patient records, claim histories, and payment transactions. I also process payments, refunds, and adjustments using CRM systems while maintaining documentation for compliance and audits.
At High Tide Internal Medicine, I handled patient registration and intake, verified insurance coverage, and maintained medical records to support clinical operations.
Earlier, I supported customer onboarding and benefits inquiries at Peoplease and Benefit Focus, and handled customer service at Goodwill. Across these roles, I explained coverage and policies, documented interactions, and helped resolve questions and discrepancies.
