Laban mwandaa

LM

Looking for a job

Laban mwandaa

@labanmwandaa

Telesales Project Administrator at KOPA Kenya, coordinating sales activities and tracking performance through operational reports.

At KOPA Kenya, I coordinate telesales project activities supporting device and service sales. I monitor sales performance metrics, prepare operational reports, and support agents with lead allocation and CRM updates.

At Absa Bank Kenya, I managed a customer portfolio, supported lead conversion, and analyzed performance data to inform customer strategies. Earlier, at Anqad System, I documented business requirements and supported project implementation while maintaining CRM records and analyzing market data.

Experience

Work history, roles, and key accomplishments

MK

Current

Telesales Project Administrator

Current

Jun 2025 - Present (1 year 4 months)

Coordinate telesales project activities supporting device and service sales. Monitor sales performance metrics and prepare operational reports.

Telesales CRM Sales Operations Reporting Customer Service

AK

Current

Data-Led and Portfolio Manager

Current

Absa Bank Kenya

Oct 2023 - Present (3 years)

Managed a designated customer portfolio and improved satisfaction through proactive engagement. Achieved strong sales performance through targeted product promotion.

Portfolio Management Customer Engagement Sales Data Analysis CRM

AS

Inside Sales and Administration Officer

Anqad System

Mar 2022 - Mar 2023 (1 year)

Documented business requirements and supported project implementation. Conducted market research and data analysis to improve performance insights.

Market Research Data Analysis CRM Lead Qualification Administration

KB

Bancassurance Officer

KCB Bank

Nov 2019 - Nov 2020 (1 year)

Acted as liaison between bank departments and insurance providers. Handled customer communications, documentation, and escalations.

Bancassurance Customer Service Documentation Reporting Sales

KS

Untrained Mathematics Teacher

Kwale Primary School

May 2015 - Sep 2015 (4 months)

Taught mathematics and assisted with timetable management. Supported extracurricular activities including school football coaching.

Teaching Mathematics Coaching

Education

Degrees, certifications, and relevant coursework

TP

Taita Taveta National Polytechnic

CPA, Accounting

2024 -

Pursuing CPA certification, ongoing as of the current date.

SI

School of Insurance

COP, Insurance

2020 - 2020

Completed COP certification in insurance.

KA

Kenyatta University Cisco Academy

CCNA 1 & 2, Networking

2019 - 2019

Completed CCNA 1 and 2 courses.

KU

Kenyatta University

Bachelor of Science, Mathematics and Computer Science

2014 - 2019

Bachelor of Science in Mathematics and Computer Science.

DC

Data Technology & Consultancy

SPSS Training, Data Analysis

2019 - 2019

Completed SPSS training.

Tech stack

Software and tools used professionally

Microsoft Excel

Availability

Looking for a job

Location

Kenya

Authorized to work in

Salary expectations

85k+ USD

Job categories

Sales Operations Analyst Sales Customer Service Data Analyst Project Coordinator

Skills

Telesales Operations Sales performance reporting CRM Management Lead Allocation Software Lead Generation Lead Qualification Sales Pipeline Management Customer Portfolio Management Customer Service Customer Engagement Data Analysis Business Analysis Financial Analysis Project Coordination Market Research

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