Kézia Sarah

Provided customer support via chat, email, and phone for English- and Portuguese-speaking customers, addressing account access, memberships, billing, and online orders. Managed conversations and research in Intercom, Shopify, and NetSuite, and assisted with returns and refunds using Happy Returns.

Provided real-time English-Portuguese interpretation via video and phone, ensuring accurate communication and confidentiality. Handled sensitive conversations professionally while following interpretation protocols and HIPAA requirements.

Facilitated communication in healthcare, education, and community settings with cultural sensitivity and confidentiality.

Assisted patients in English and Portuguese with appointments, records, payments, and administrative inquiries.

Supported customer communication, scheduling, purchases, and in-person service in bilingual environments.

Completed high school education at Saugus High School in Massachusetts, USA.

Completed a UX/UI Design course offered by Google through Coursera.