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kyrsten queeley

@kyrstenqueeley

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Compassionate customer support professional specializing in risk and fraud escalations with 3+ years’ experience.

United States

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What I'm looking for

I’m looking for a structured, remote-friendly customer support role where I can handle risk/fraud escalations, follow compliance and data security procedures, and use empathetic communication to resolve inquiries accurately while growing into deeper risk work.

I’m a compassionate, detail-oriented customer support professional with 3+ years of experience resolving inquiries across financial services, healthcare adjacent, and logistics environments. I bring an emphasis on empathy, accuracy, and professionalism—even in fast paced, high volume settings.

I’m trained in fraud awareness, risk and compliance protocols, and data security, with a consistent record of maintaining accuracy, discretion, and professionalism. I’m PCI DSS certified and HIPAA certified, and I’ve completed compliance curriculum covering BSA/AML, OFAC/CIP, Regulation E, UDAAP, and enterprise risk management.

In my Risk Support work, I provide clear, structured support for risk and fraud related escalations using email and message based support. I handle impersonator/social-engineering call handling, manage account troubleshooting and case documentation, and ensure record retention and enterprise change management standards while documenting every interaction accurately.

I also strengthen my customer-first approach through delivery and operations experience where I follow established procedures and escalation paths. From chain-of-custody handling to real-time service issue resolution, I stay calm, de-escalate conflict effectively, and communicate with clarity—whether remote or on-site.

Experience

Work history, roles, and key accomplishments

Current

Delivery Associate (Certified Specialist)

Current

Roadie XD

Aug 2024 - Present (1 year 11 months)

Served as a Roadie XD delivery associate and earned all three available platform certifications. Coordinated multi-stop, multi-item deliveries while following chain-of-custody and gig handling/delivery standards.

Delivery Operations Multi Item Deliveries Mail Innovations Handling RoadieXD Warehouse Pickup Platform Certification Chain Of Custody Delivery Handling Protocols

Current

Owner & Personal Trainer

Current

RiseFit by Kyr

Dec 2023 - Present (2 years 7 months)

Conducted client consultations and intake to tailor fitness plans to individual goals. Maintained progress tracking and communication logs through digital platforms while building long-term client relationships through motivation and accountability.

Client Consulting Client intake Personalized Fitness Plan Design Progress Track Digital Documentation Client Motivation Accountability Relationship Building

Current

Delivery Associate (Amazon Flex)

Current

Amazon Flex

Jan 2021 - Present (5 years 6 months)

Managed more than 70 customer-facing deliveries daily while maintaining a 95%+ customer satisfaction rating. Followed custom delivery instructions, independently resolved service issues in real time, and documented outcomes accurately.

Customer Delivery Delivery Coordination Following Custom Delivery Instructions Customer Satisfaction Outcome Documentation

Customer Service Rep (Risk Support)

InTouch CX

Nov 2025 - Jun 2026 (7 months)

Provided inbound customer support for a financial institution client, resolving phone and messaging inquiries with empathy and compliance awareness across risk and fraud escalations. Trained in fraud awareness and completed compliance coursework including Regulation E, BSA/AML, OFAC/CIP, and UDAAP while accurately documenting interactions.

Customer Support Phone Support Messaging Fraud Prevention Impersonator Social Engineering Call Handling PCI DSS OFAC Reg. E UDAAP Risk And Compliance Case Documentation Data Security Enterprise Change Management

Mail Handler Assistant

United States Postal Service

Oct 2020 - May 2021 (7 months)

Handled incoming and outgoing packages in fast-paced operations with a focus on routing accuracy. Collaborated with team leads to streamline mail flow and resolve logistical discrepancies.

Fast Paced Logistical Discrepancy Resolution Team Collaboration