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Kyrsten Phillips

@kyrstenphillips

Operations Associate at New Leaders Council supporting national programs, improving workflows, and coordinating leadership logistics.

United States

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What I'm looking for

I'm interested in improving back-office operations through organized systems, accurate data entry, efficient workflows, and dependable administrative support. I'm drawn to clear documentation and strong administrative processes.

At New Leaders Council, I support daily operations across the Programs & Operations team, improve documentation and SOPs, and coordinate scheduling and logistics for leadership and program staff. I also prepare internal reports and meeting materials and support national programs and virtual convenings.

At PBCi USA, I managed more than 700 hours of Zoom events and supported attendee needs, customer records, and client problem resolution. At Refresh Live Inc, I managed the CEO’s calendar, email, travel, and lodging, and improved event satisfaction by 30% through participant coordination and guest support.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

New Leaders Council

Dec 2024 - Present (1 year 9 months)

Support daily operational functions across the Programs & Operations team, enhance internal processes and documentation, and coordinate scheduling and administrative logistics for leadership and program staff.

Operations Support Administrative Support Workflow Management Documentation Scheduling Onboarding Reporting Google Workspace Zoom

Executive Operations Intern

Atento Capital

Apr 2024 - Jun 2024 (2 months)

Supported investment and economic development teams with research and data collection, assisted with financial record-keeping, and created reports and dashboards to communicate findings.

Research Data Collection Financial Record Keeping Expense Tracking Reconciliations Accounts Payable Accounts Receivable Reporting Dashboarding

Team Administrative Assistant

PBCi USA

Sep 2020 - Mar 2024 (3 years 6 months)

Provided customer service during events, performed data entry and maintained customer files, and drafted standard operating procedures to support team efficiency.

Customer Service Data Entry Excel Standard Operating Procedures Records Management Zoom Event Management problem resolution

Executive Assistant

Refresh Live Inc

Jan 2019 - Jan 2020 (1 year)

Managed CEO's calendar, email inbox, travel, and lodging, and improved event satisfaction by 30% by coordinating participant needs and providing responsive guest support.