Kyla Wilson
@kylawilson
I’m an Experience Manager who improves guest experiences through training, safety, and operational excellence.
United StatesWhat I'm looking for
I’ve built my career at The Walt Disney Company across roles from QSR Attendant to Experience leadership, with assignments spanning 2011–2016 and 2019–present. In a temporary Experience Manager assignment (June 2025–September 2025) at All-Star Movies Resort, I bridge communications between leaders and cast members by creating pre-shift notes, recreating communication boards, and running post-meals after restaurant closure.
I reintroduced proper hold times for food items and taught cast members how to look/sseek out proper food quality, while also assisting with step-by-procedural opening and closing checklist creation. I also serve as a Food and Beverage Coordinator/Trainer and Seater & Assignor, contributing to training guides, opening/running/closing side work, safety committee efforts, cashier balance and accurate till records, and guest-first problem resolution—while working with food allergens, including the top 9. Alongside this, I teach with Orange County Public Schools (August 2017–current), collaborating with staff to meet student needs, and I hold an MBA (Minor: Human Resource) earned in 2024.
Experience
Work history, roles, and key accomplishments
Greeted and checked in guests at the podium, seated them while immersing them in the restaurant story, and resolved guest concerns within scope while involving leaders when needed. Managed food and allergen handling (including top 9 allergens), assigned tables to servers with accurate floor plan communication to kitchen and leaders, and coordinated celebrations with other teams to create a magical
Implemented training best practices in training guides and restaurant opening/running/closing side work to deliver an efficient, seamless guest experience. Participated in the safety committee across locations and handled cashier drawer balancing with accurate records for till loans and drops, escalating discrepancies to leaders in a timely manner.
Teacher
Orange County Public Schools
Aug 2017 - Present (8 years 10 months)
Collaborates with teachers and administrators to meet student needs and support classroom goals. Evaluates student progress and provides constructive feedback to improve learning outcomes.
Bridged communications between leaders and cast members by creating weekly pre-shift notes, recreating communication boards, and running post-meal discussions. Reintroduced proper food hold times and trained cast on identifying and serving proper food quality; supported opening/closing checklist procedures for restaurant shops.
Operated a multi-screen computerized cash register across QSR locations, supporting guest orders and service. Maintained accurate transactions while working in fast-paced restaurant environments.
Operated a multi-screen computerized cash register to support guest ordering and day-to-day quick service operations. Delivered consistent customer service and ensured accurate processing during busy periods at Disney Springs.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Business Administration, Business Administration (Minor: Human Resources)
2024 -
Activities and societies: Minor: Human Resource
Pursuing a Master of Business Administration with a minor in Human Resources.
University of South Florida
Bachelor of Science in Management, Management
Activities and societies: Dean’s List (2014)
Earned a Bachelor of Science in Management from the University of South Florida in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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