Kwame Danquah

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Handled escalated customer service concerns and resolved complex issues, increasing customer satisfaction scores from 4.0 to 4.8 stars.

Traded on behalf of clients and achieved an average ROI of 140%. Analyzed students' capital structures and plans, recommending products and financial strategies to accelerate growth.

Transcribed audio and video files from conferences, podcasts, and YouTube videos into structured readable text for over 20 clients. Replayed dictation tapes to verify contextual accuracy and performed web searches for technical jargon.

Created master spreadsheet to record procedures and cards in adjudication. Complied with confidentiality regulations and printed and issued identification cards to applicants.

Explained center procedures and distributed applicant identification bands. Partnered with team members to manage large volumes of data and provided applicant support and advice on registration programs.

Certified establishments for the tourism levy and leveraged word processing software to create proposals, letters, and memos. Managed data for the tourism portfolio.

Completed secondary education at Accra Academy in 2012.

Completed the Google Data Analytics certificate, covering Excel, SQL, R, and Tableau.

Completed a course in Management Information Systems (MIS) through Saylor Academy.

Earned a Bachelor of Arts in Economics and Geography from the University of Ghana in 2016.