Open to opportunities

K User

@kuser19

Message

I resolve customer issues, coordinate sales operations, and streamline workflows with technical support skills.

United States

Message

What I'm looking for

I'm looking for a customer support, technical support, or administrative role where I can resolve client issues, improve workflows, use my IT and cybersecurity training, and contribute to a collaborative team.

At Southern Gifts, Estates & Liquidation Sales, I plan remote and storefront sales, coordinate marketing, handle customer correspondence, process orders, and use Kaizen AI-powered tools to streamline seller workflows and improve buyer experiences.

I've also managed inventory, photography, marketing, pricing, shipping, and customer relationships as a Mercari seller. Across healthcare offices including ATL Pain Institute and Southern Healthcare Associates, I've supported patients, scheduled appointments, managed front-desk operations, maintained records, and handled phone and email inquiries professionally.

My background combines customer service, technical support training, problem resolution, organization, and hands-on client care. I'm comfortable balancing multiple priorities while providing clear, courteous support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Southern Gifts, Estates & Liquidation Sales LLC

Apr 2024 - Present (2 years 5 months)

Planned remote and storefront sales, marketing, and customer service. Managed client communications, order confirmations, and relationship management, and used AI-powered tools to streamline seller workflows.

Customer Service Marketing Sales Photography Shipping Customer Relationship Management Kaizen Terapeak Problem Solving

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certification, Cybersecurity

Completed the IBM Cybersecurity Analyst Professional Certification, covering cybersecurity fundamentals, penetration testing, incident response, and digital forensics.

Coursera

Professional Certification, Information Technology

Completed the IBM IT Technical Support Certification, gaining practical skills in hardware, software, networking, and customer service for IT support roles.