kundan mahajan

Provided remote customer support via chat, voice, and email, handling order inquiries, refunds, account issues, and delivery concerns with high empathy and resolution focus. Maintained high accuracy and AHT benchmarks, adhering to Amazon's SOPs and customer obsession principles.

Executed trades in NYSE & NASDAQ markets, managing multiple trading systems, risk protocols, and coordination. Communicated effectively with team members and supervisors using structured reporting.

Managed independent trades with disciplined decision-making under pressure, monitoring financial data and developing real-time strategies. Maintained detailed trade and client logs, demonstrating transferable skills in scheduling and CRM.

Supervised team operations and daily task execution, providing on-the-floor communication and ensuring compliance with operational and safety standards. Conducted staff training, evaluations, and task delegation.

Studied Automobile Engineering at Government College of Engineering and Research, Avasari, Pune. Gained foundational knowledge and practical skills in the field.

Completed a Diploma in Mechanical Engineering from MSBTE, Nashik. Developed a strong understanding of mechanical principles and their applications.