KMkundan mahajan
@kundanmahajan
Quick learner, team player, and always ready to take on new challenges.
IndiaWhat I'm looking for
I am a reliable and detail-oriented professional with years of experience in customer service, trading, and team supervision. My journey began at Mahindra & Mahindra Ltd., where I honed my supervisory skills and learned the importance of operational compliance and team dynamics. I then transitioned to the financial sector as an equity trader and analyst, where I developed a keen ability to make disciplined decisions under pressure while managing multiple trading systems.
Most recently, I served as a Customer Service Associate at Amazon, providing virtual support through chat, voice, and email. I excelled in handling customer inquiries with empathy and professionalism, maintaining high accuracy and adherence to Amazon's standards. My strong communication skills and tech-savviness have allowed me to navigate complex systems effectively, ensuring customer satisfaction and problem resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Associate - VCS
Amazon
Oct 2024 - Present (9 months)
Provided remote customer support via chat, voice, and email, handling order inquiries, refunds, account issues, and delivery concerns with high empathy and resolution focus. Maintained high accuracy and AHT benchmarks, adhering to Amazon's SOPs and customer obsession principles.
Equity Research / Trader
Nebula Capital LLP
Jan 2023 - Present (2 years 6 months)
Executed trades in NYSE & NASDAQ markets, managing multiple trading systems, risk protocols, and coordination. Communicated effectively with team members and supervisors using structured reporting.
Equity Trader & Analyst
Self-Employed
Jan 2020 - Present (5 years 6 months)
Managed independent trades with disciplined decision-making under pressure, monitoring financial data and developing real-time strategies. Maintained detailed trade and client logs, demonstrating transferable skills in scheduling and CRM.
Floor Supervisor
Mahindra & Mahindra Ltd.
Jan 2018 - Present (7 years 6 months)
Supervised team operations and daily task execution, providing on-the-floor communication and ensuring compliance with operational and safety standards. Conducted staff training, evaluations, and task delegation.
Education
Degrees, certifications, and relevant coursework
Government College of Engineering and Research, Avasari, Pune
Bachelor of Engineering, Automobile Engineering
Studied Automobile Engineering at Government College of Engineering and Research, Avasari, Pune. Gained foundational knowledge and practical skills in the field.
MSBTE, Nashik
Diploma, Mechanical Engineering
Completed a Diploma in Mechanical Engineering from MSBTE, Nashik. Developed a strong understanding of mechanical principles and their applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring kundan?
You can contact kundan and 90k+ other talented remote workers on Himalayas.
Message kundanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
