kunal sonar

Managed end-to-end cloud service project operations and provided deployment support using ServiceNow ticketing. Handled Incident, Problem & Change Management, IT PMO and asset management, and monitored service health using Kibana and Dynatrace while managing SLAs and KPIs.

Provided technical support for SBI YONO Dev and YONO Infra & Ops teams, supporting operational delivery and deployments. Conducted SLA analysis to identify escalation risks and coordinated incident and change workflows through ServiceNow ticketing.

Supported SBI YONO Dev and YONO Infra & Ops teams with technical operations and deployment support. Performed SLA analysis to identify escalation risks and handled operational requests through ServiceNow ticketing.

Supported Oracle system development for the invoicing process by preparing client data as CSV files and mapping attendance data for invoice generation. Documented project scope and requirements, conducted SLA analysis for billing escalations, and enabled invoice raising through Oracle Application.

Created and maintained management MIS reports for Samsung, including end-of-month, quarterly, and annual reporting. Produced MIS outputs such as weekly payment tracking, fraud tracker reports, aging analysis, and reconciliation reports for internal stakeholders.

Provided internal process portal requirements to the software team and supported month-end and year-end activities with internal and client teams. Drafted and submitted Request for Approval (RFA) to management, reported TAT as per reimbursement policy, and managed escalations from client and employees.

Verified invoices timely and accurately per SLA and ensured required details were booked in SAP through the Samsung Project Management System. Identified duplicate/exception invoices, monitored overdue payments, and coordinated with vendors and internal auditors for incomplete information or documentation.

Worked on customer relationship management for Vodafone prepaid customers, resolving SIM card service queries through telephone and email. Reconciled failed recharge transactions, maintained daily work reports, and prepared ICICI loan credit appraisal memos using balance sheet, ITR, and Form 16 while matching loan process criteria.

Completed an MBA in Finance from the University of Pune in 2014.

Completed a Bachelor of Commerce from the University of Pune in 2010.

Completed HSC from the Nashik Board in 2006.

Completed SSC from the Nashik Board in 2004.