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Kunal Sharma

@kunalsharma13

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I lead global HR, payroll, HCM, and workforce transformation programs across complex multi-country organizations.

India

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What I'm looking for

I'm looking to lead global HR, payroll, HCM, shared-services, or workforce transformation programs where I can improve operating models, service delivery, governance, and client outcomes.

I lead end-to-end HR, payroll, workforce transformation, and technology programs at Stiletto HR, guiding governance, financial performance, delivery quality, and executive stakeholder relationships.

Previously, I led GBS/GCC and HR Shared Services transformation at Aidosol and advised clients on payroll transformation, HCM implementations, process harmonization, and provider selection at The Hackett Group. My work spans global operating models, system migrations, automation, change management, and scalable service delivery.

Across Safeguard World International, IMI Severe Service, Deutsche Bank, and Hewitt Associates, I delivered multi-country payroll rollouts, transitioned complex HR processes, and built shared-services capabilities. I bring hands-on experience with Workday, SAP, Oracle, ADP, UKG, and Dayforce, while developing teams and aligning transformation outcomes with business priorities.

Experience

Work history, roles, and key accomplishments

Current

Solution Delivery Director

Current

Stiletto HR

May 2026 - Present (4 months)

Lead end-to-end delivery of complex HR, payroll, workforce transformation, and technology programs. Serve as trusted advisor and executive point of contact for key client stakeholders, overseeing governance, risk, financials, and client satisfaction.

Workday SAP Oracle ADP UKG Dayforce Project Management Change Management Risk Management Financial Management Business Development Mentorship

Vice President, Service Delivery and Growth

Aidosol Pvt. Ltd.

Oct 2025 - May 2026 (7 months)

Provided leadership for GBS/GCC and HR Shared Services transformation projects, with responsibility for project P&L, budgets, and financial governance. Drove process standardization, automation, and system enablement to improve efficiency and service quality.

Global Business Services (GBS)GCC HR Shared Services Project Management P&L management Budgeting Financial Governance Process Standardization Automation Stakeholder Management Risk Management Benefits Realization

Manager, HCM & Payroll Consulting

The Hackett Group India Ltd.

Jul 2021 - Sep 2025 (4 years 2 months)

Advised clients on HR and payroll transformation initiatives, process optimization, and service delivery improvement. Supported HCM/payroll system implementations, migrations, and organizational design.

HR Transformation Payroll Transformation Process Optimization Service Delivery RFP HCM Implementation Payroll Systems Organizational Design Change Management

Manager

Ernst & Young, Global Delivery Services

Feb 2020 - Jul 2021 (1 year 5 months)

Managed global mobility services for clients' expatriate assignees. Performed final review and sign-off of compensation reports, introduced process improvements, and served as escalation point for client issues.

Global Mobility Compensation Reporting Process Improvement Quality Metrics Utilization Client Services Transition Management Coaching Training Financials

Regional Manager

Safeguard World International

Jan 2016 - Feb 2020 (4 years 1 month)

Led service delivery across APAC and EMEA for global clients, including global business services, data processing, analytics, and reporting. Designed operating models, improved profitability, and ensured compliance with security and data privacy procedures.

Service Delivery APAC EMEA Global Business Services Data Processing Analytics Reporting Operating Model SOPs Quality Control Profitability Customer Satisfaction Resource Planning Forecasting Process Improvement Change Adoption Employee Engagement Performance Management

Solution Lead

Safeguard World International

Nov 2011 - Dec 2015 (4 years 1 month)

Established a high-performance culture by coaching implementation consultants and fostering collaboration. Managed project resource coverage, financial forecasts, and dashboards, ensuring compliance and audit requirements.

Coaching Collaboration Process Analysis Process Mapping Desktop Procedures Talent Development Recruitment Succession Planning Training Resource Management Financial Forecasting Dashboarding Time Tracking Compliance SSAE16 Client Issue Resolution

Global Business Analyst – HR Shared Services

IMI Severe Service (Control Components India Pvt. Ltd.)

Aug 2010 - Oct 2011 (1 year 2 months)

Contributed to the establishment of the company's HR Shared Services model and rolled out payroll for 26 countries. Managed payroll service delivery against a 99% accuracy benchmark and supported ERP/HRIS implementation.

HR Shared Services Payroll Global Payroll Vendor Management ERP HRIS Process documentation performance reporting Scorecards Headcount Reporting Automation

Process Supervisor – HR Solutions

Deutsche Bank Global Services

Jul 2008 - Aug 2010 (2 years 1 month)

Led the transition of 14 complex UK HR Services processes to DBOI HRS in Bangalore. Owned end-to-end service delivery, drove continuous process improvement, and provided training and coaching to team members.

Process Transition Knowledge transfer Service Delivery SLA Management Process Improvement Quality Control Training Coaching Mentorship Performance Reviews Client Communication Operational Reporting

Team Member – 401(k) Pension Savings Plan

Hewitt Associates

Oct 2005 - Jun 2008 (2 years 8 months)

Led the migration of 56 processes for multiple clients from Atlanta CSG to Hewitt Gurgaon. Ensured compliance with SOWs and SLAs, developed SOPs, and trained new hires on system fundamentals.

Process Migration SOW SLA Compliance SOPs Process Mapping Client Interaction Training Buddy Program Backup and Recovery Planning Continuous Improvement Dashboarding Cross Cultural Communication Change Management Escalation Handling

Process Associate

GE Capital International Services

Oct 2004 - Aug 2005 (10 months)

Supported end-to-end financial processes through hands-on system training in Oracle 11i. Delivered module-specific training across AP, AR, Fixed Assets, and General Ledger.

Oracle 11i Accounts Payable Accounts Receivable Fixed Assets General Ledger Accountant Training Accounting Entries Expense Recording Reconciliations Employee Reimbursement

Customer Care Executive

Shopper's Stop Ltd.

Aug 2002 - Sep 2003 (1 year 1 month)

Supported merchandising planning, marketing initiatives, and market reporting. Managed cash-till operations and gathered customer feedback to improve service and sales strategies.

Merchandising Marketing Market Reporting Customer Feedback Cash Management Check Out Product Knowledge Customer Engagement