Kumar K

I am an experienced Email Associate and Technical Product Support Specialist with over 6 years of demonstrated success in providing exceptional customer service and resolving technical issues. My expertise lies in troubleshooting complex problems, identifying root causes, and implementing effective solutions that drive customer satisfaction and business growth.

At Toast Tab Private Limited, I provided email and Zoom call-based support to US restaurant owners, troubleshooting hardware and software issues, including POS systems and payment terminals. I ensured high customer satisfaction and SLA compliance while mentoring new hires and collaborating with cross-functional teams to implement process improvements based on customer feedback.

Previously, as a Seller Support Associate at Sutherland Global Services, I assisted sellers and customers across North America, managing order issues and ensuring compliance with Amazon policies. My commitment to personalized and efficient problem resolution has consistently resulted in high CSAT scores, and I thrive in fast-paced environments, especially during peak seasons.