Open to opportunities

kudzai nyahwa

@kudzainyahwa

Message

IT-savvy operations manager skilled in systems, POS and cloud platforms.

South Africa

Message

What I'm looking for

I seek a remote IT Specialist role where I can apply systems administration, troubleshooting, and process optimization skills in a collaborative, customer-focused environment with opportunities to grow into broader IT operations responsibilities.

I am a proactive, results-driven professional with a Bachelor’s Degree in Business Management and several years of hands-on experience managing restaurant operations and digital systems. I combine operational leadership with technical skills in POS, ERP, network setup, cloud platforms and data reporting to improve efficiency and reduce downtime.

I have led system integrations, trained staff in digital tools and coordinated with IT vendors to maintain uptime and optimize workflows. I am seeking a remote IT Specialist role where I can apply my analytical mindset, customer-focused approach and experience integrating IT systems into business operations.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Manager

Current

Il Gusto Ristorante

Nov 2019 - Present (6 years)

Oversaw day-to-day restaurant operations, managing digital ordering and POS systems, improving efficiency through data analysis and reducing system downtime. Trained staff in digital tools and coordinated system updates with IT vendors.

System Troubleshooting Data Analysis Staff Training Customer Service

Assistant Manager

Steers and Debonairs Combo

Nov 2018 - Nov 2019 (1 year)

Supported integration of management software and digital menus, managed online booking and feedback systems, and compiled digital performance reports to optimize workflows through automation.

Digital Menus performance reporting Workflow Automation