Kirshal Naidu

Led the resolution of over 200 major incidents, minimizing business disruption. Chaired high-impact technical investigations and stakeholder meetings, developing action plans with defined roles and performance metrics.

Managed end-to-end WAN service operations, ensuring 99.9% uptime. Oversaw vendor relations, project execution, billing reconciliation, and SLA enforcement while implementing disaster recovery plans.

Specialized in property auctions, managing the auction process and client relations to ensure successful transactions.

Led planning and operations for two restaurants and one catering kitchen, managing over 60 staff. Achieved HACCP and ISO 22000 certification, ensuring compliance with international standards.

Managed three restaurant locations, leading over 100 staff across front-of-house and back-of-house operations. Developed relationships with key stakeholders to improve service efficiency.

Led the security team for franchise operations, ensuring compliance with safety standards and managing security protocols across multiple locations.

Managed IT security operations, ensuring the integrity and security of the bank's information systems while implementing security protocols and audits.

Provided technical support in a call center environment, leading a team to resolve customer issues and improve service delivery.

Completed training in Franchise & Brand Management to enhance operational strategies.

Completed ITIL 4.0 Certification to enhance IT service management skills.

Studied ISO 22000, HACCP, and SQF Fundamentals Management to ensure compliance with food safety standards.

Completed Matriculation to fulfill secondary education requirements.

Completed French Level 1 to enhance language skills.

Completed CompTIA Security+ and Ethical Hacking certifications to enhance cybersecurity skills.

Completed CompTIA A+ Certification to gain foundational IT skills.