At Wellness Products Company, I confirm customer availability and delivery details, coordinate dispatch with riders, and follow orders through to completion. I also confirm payment on delivery and maintain accurate order and payment records.
At Global Connect Services Ltd, I handled high-volume customer inquiries by phone, email, and chat. I resolved complaints and maintained customer and transaction records in CRM systems.
I also developed and implemented upselling strategies that contributed to increased regional sales. I worked with international team members to meet and exceed monthly sales targets.
At The Sugar Studio CakeNmore, I coordinated delivery schedules and dispatch operations, and communicated with customers about order specifications and logistics issues. I streamlined order processing workflows and helped improve customer satisfaction through complaint-handling protocols and follow-ups.
