At Synoptek, I provide system administration, end-user support, service desk operations, asset management, and technical documentation. Previously at IDC Technologies, I delivered Level 2 desktop support, resolving Microsoft 365, Outlook, Active Directory, VPN, hardware, and business application issues while maintaining SLA compliance.
I've supported enterprise and US/Canada clients across Patra Corporation, SHRI BAJRANG POWER AND ISPAT LIMITED, IBC24, Foray Software, DS infotech, and Tata Consultancy Services. Across nine years in IT, I've installed and configured devices, supported hybrid and remote users, managed onboarding and software deployment, and coordinated vendors and IT procurement.
