At The DNA Management Services LLC, I own the digital transformation roadmap and backlog for a multi-venue hospitality group in Dubai. I mapped workflows across six teams and turned them into an automation roadmap, including centralized task tracking and unified telephony.
I also built an AI-powered Telegram bot that turns management’s voice instructions into structured tasks in Notion. As project manager, I coordinated the opening of new venues and the head office.
At SIBUR, I launched an e-commerce sales channel from scratch and built the processes connecting sales, the contact center and IT. The channel broke even in six months, while lead processing time fell from one day to 30 minutes.
I led a team of five business analysts at SIBUR and owned requirements, roadmaps and backlogs across product tracks. Customer research informed product changes that increased order conversion by 12% and reduced zero-result searches by 83%; earlier at KPMG, I helped migrate more than 3,000 employees to new IT infrastructure in 1.5 months with no business disruption.
