Richa Banshidhar Upadhyay
@richabanshidharupadh
Result-driven IT Business Analyst using Agile/Scrum to deliver scalable requirements and measurable ROI.
United Arab EmiratesWhat I'm looking for
I’m a result-driven IT Business Analyst with 10+ years of experience in digital product management, specializing in Agile/Scrum. I’m known for translating business requirements into scalable technical solutions through cross-functional collaboration and strong stakeholder management.
At Tech Mahindra (TAQA Distribution), I facilitated requirement workshops to ensure 100% alignment between business needs and technical solutions prior to implementation. I led the strategic implementation of the ServiceNow Demand Module to streamline enterprise-wide demand management, driving improved visibility, resource allocation, and operational efficiency, including a 30% improvement from gap analysis and “as-is/to-be” process documentation. I also manage UAT, coordinate vendor development discussions, maintain traceability using use cases/process models, and support second-level troubleshooting to minimize operational disruptions.
Previously, at Miral Experiences, I owned product vision and roadmap work across YAS Island themes—conducting market research, integrating TripAdvisor hotel reviews to improve user trust, and launching initiatives like seasonal bundle campaigns and Miral B2B bulk purchasing. Earlier at Accenture, I contributed across the product development lifecycle, including building a web solution to automate compliance tracking and reporting that achieved 12% cost saving through optimized resources and processes. I bring structured delivery skills—user stories/use cases, business process modeling, test plans, and Scrum ceremonies—backed by certifications including CSPO (Certified Product Owner), BCS (Business Analyst), and Google Certified Project Manager.
Experience
Work history, roles, and key accomplishments
IT Business Analyst
Tech Mahindra
Aug 2024 - Present (1 year 10 months)
Facilitated requirement workshops to ensure 100% alignment between business needs and technical solutions prior to implementation. Led ServiceNow Demand Module implementation to streamline enterprise demand management and improve visibility for project prioritization, including 30% operational efficiency gains through gap analysis and as-is/to-be process redesign.
Business Analyst
Miral Experiences
Mar 2023 - Jul 2024 (1 year 4 months)
Developed vision and product roadmaps for YAS Island theme parks, aligning strategy with business goals and customer experience. Conducted competitor research and led integrations and product initiatives including TripAdvisor hotel review integration, seasonal bundle campaigns, Miral B2B bulk purchasing enablement, and a discovery session for a recommendation feature to support higher order value.
Business Analyst – Associate Manager
Accenture
Jul 2015 - Feb 2023 (7 years 7 months)
Developed and delivered a web-based solution to automate compliance duty tracking, including real-time status tracking and compliance reporting, reducing manual effort and non-compliance risk. Owned the product development lifecycle and achieved a 12% cost saving through optimized resources and process improvements, while prioritizing backlog items to drive high-impact releases.
Senior Systems Engineer
Infosys
Mar 2010 - Jun 2013 (3 years 3 months)
Tailored the Siebel CRM application to meet business needs by implementing custom modules, workflows, and user interfaces, improving customer relationship management and user adoption. Produced system architecture blueprints (diagrams, data models, and interface specifications) and supported software quality through peer code reviews and unit validation to reduce defects and enable faster debuggin
Education
Degrees, certifications, and relevant coursework
Loyola Institute of Business Administration
Master of Business Administration (MBA), Marketing
Completed an MBA with a focus on Marketing at Loyola Institute of Business Administration in Chennai, India.
Ideal Institute of Technology
Bachelor of Technology
Completed a Bachelor of Technology at Ideal Institute of Technology in Uttar Pradesh, India.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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